Cyndi David
East Lansing,MI
Summary
Insurance professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Executive
Caterpillar Financial Services Corporation
02.2022 - Current
- Responsible for day-to-day operations of Caterpillar Insurance Company Ltd., Bermuda domiciled captive insurance entity.
- Building relationships with internal business partners increasing visibility of captive opportunities and reducing premium dollars leaving the enterprise.
- Assist with insurance and risk management solutions for benefit of all global entities of Caterpillar Inc.
- Oversee Corporate Programs including property and casualty insurance and reinsurance agreements protecting global operations.
- Other lines of business responsible for include Cargo Transit (Ocean Marine), Dealer Inventory Protection plans, International Employee Benefit programs, Errors and Omissions Professional Liability for all insurance entities, Contractual Liability Insurance issued to dealers, and Retire Medical plans.
- Work with broker to place reinsurance for Contractors Equipment Commercial Inland Marine product.
- Assist Contractors Equipment team with product management functions such as updating policy forms, implementing rate changes, and participating in the hiring process to fill the newly created Product Manager position.
- Work with Compliance team to identify and solve issues relating to compliance of Contractors Equipment product.
- Managed product roadmaps, aligning with enterprise strategic goals.
Senior Product Manager
Frankenmuth Mutual Insurance
02.2020 - 02.2022
- Responsible for all personal lines in states of Michigan and Ohio.
- Successfully navigated through no-fault reform in MI private passenger program assisting field managers and underwriters with tools to service independent agents through this transition.
- Worked with actuarial partners to refine rating philosophy avoiding adverse selection and introduce segmentation into rating plans.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
Manager, Actuarial Rating Automation
Auto-Owners Insurance
02.2019 - 01.2020
- Oversee team of 9 software developers responsible for maintaining and developing rating manuscripts for all lines of business, developing rate simulations and creating reports used to measure rate impacts.
- Coordinate with IT and other stakeholders involved in rate and rule implementation process for all personal and commercial lines of business.
- Assist with testing of rate revisions and measuring rate impacts by providing tools to pricing actuaries.
- Managed and motivated employees to be productive and engaged in work.
Manager, Reinsurance
Auto-Owners Insurance
06.2011 - 02.2019
- Responsible for maintenance and renewal of over 12 reinsurance contracts including excess of loss and quota shares agreements both through brokered and direct markets.
- Oversee staff of 3 accountants and 2 programmers responsible for development of reports for senior management, accounting ledger entries, annual statement preparations, and submission of loss recoveries to reinsurers.
- Work with Home Office and Regional Underwriting staff as well as senior management to develop underwriting guidelines that fit in with reinsurance contracts and control exposure to catastrophic loss.
- Meet with reinsurers to review company results and underwriting/claims philosophies to develop strong and productive partnerships.
Senior Underwriting Specialist
Auto-Owners Insurance
04.2009 - 06.2011
- Assisted west Michigan independent agents with acceptability of new and renewal risks for Personal and Commercial accounts.
- Assisted branch management in distribution of work to provide prompt and accurate service to agency force.
- Traveled to agency offices assisting in quoting large Commercial accounts including property, casualty, workers compensation, commercial auto, and umbrella policies.
- Managed a diverse book of business spanning multiple industries, demonstrating adaptability in assessing various types of risks.
- Enhanced operational efficiencies through the implementation of data-driven decision-making processes in underwriting activities.
Manager Personal Property Actuarial
Auto-Owners Insurance
03.2004 - 04.2009
- Responsible for Homeowners, Mobile Homeowners, Rental Dwelling, and Personal Inland Marine lines of insurance in over 25 states.
- Worked with state regulators to file and receive approval of rate and rule filings including filings expanding products into new states.
- Worked extensively with counsel and third party actuarial firm to negotiate Florida Homeowners rate and rule filings.
- Testified in public hearing and participated in depositions related to Florida property rate and rule filings resulting in approval.
- Managed and motivated 15 pricing actuaries and support staff to be productive and engaged in work.
Assistant Manager Commercial Property Actuarial
Auto-Owners Insurance
12.1999 - 03.2004
- Oversee staff of 10 pricing actuaries and support staff.
- Responsible for Commercial Package, Businessowners, Farm, and Commercial Inland Marine lines of insurance in over 25 states.
- Worked with state regulators to file and receive approval of rate and rule filings including new product introduction.
- Worked extensively with counsel and third party actuarial firm to negotiate Florida Commercial Property rate and rule filings.
- Participated in depositions related to Florida property rate and rule filings.
- Researched emerging issues such as Terrorism coverage after 911 and Mold coverage.
- Assist Underwriting in the development of new products and programs.
Senior Assistant Actuary
Auto-Owners Insurance
10.1994 - 03.1999
- Developed rate indications for various lines of insurance including Homeowners, Mobile Homeowners, Rental Dwelling, and Private Passenger Auto lines of insurance.
- Analyzed competitor manuals and industry data.
- Created rate and rule filings to submit to state regulators.
- Developed and presented rate change proposals to senior management to develop growing and profitable book of business.
Education
MBA - Information Management Systems
Central Michigan University
Mt Pleasant, MI08.2019
Bachelor of Science - Mathematics
Michigan State University
East Lansing, MI12.1990
Skills
- Knowledge of property and casualty insurance coverages and industry trends
- Client relationship building
- Account management
- Relationship building and management
- Written and verbal communication
- Interpersonal skills
- Contract negotiation
- Staff management
- Strategy implementation
- Vendor management
- Strategic initiatives
- Systems and software expertise
- Forecast preparation
- Problem-solving
- Multitasking
- Decision-making
Websites
Certification
Associate in Insurance Accounting and Finance, 2022
SAP Certified Application Associate – Business Process Integration with SAP S/4HANA 1709, 2019
Re Scholar, Reinsurance Association of America 2017
Associate in Surplus Lines Insurance, 2016
Associate in Reinsurance, 2012
Associate in Regulation and Compliance, 2012
Associate in General Insurance, 2011
Associate in Insurance Services, 2007
Associate in Management, 2003
Associate in Personal Insurance, 1998
Timeline
Account Executive
Caterpillar Financial Services Corporation
02.2022 - Current
Senior Product Manager
Frankenmuth Mutual Insurance
02.2020 - 02.2022
Manager, Actuarial Rating Automation
Auto-Owners Insurance
02.2019 - 01.2020
Manager, Reinsurance
Auto-Owners Insurance
06.2011 - 02.2019
Senior Underwriting Specialist
Auto-Owners Insurance
04.2009 - 06.2011
Manager Personal Property Actuarial
Auto-Owners Insurance
03.2004 - 04.2009
Assistant Manager Commercial Property Actuarial
Auto-Owners Insurance
12.1999 - 03.2004
Senior Assistant Actuary
Auto-Owners Insurance
10.1994 - 03.1999
Associate in Insurance Accounting and Finance, 2022
SAP Certified Application Associate – Business Process Integration with SAP S/4HANA 1709, 2019
Re Scholar, Reinsurance Association of America 2017
Associate in Surplus Lines Insurance, 2016
Associate in Reinsurance, 2012
Associate in Regulation and Compliance, 2012
Associate in General Insurance, 2011
Associate in Insurance Services, 2007
Associate in Management, 2003
Associate in Personal Insurance, 1998
MBA - Information Management Systems
Central Michigan University
Bachelor of Science - Mathematics
Michigan State University
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