Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cyndi Desha

Hilo,HI

Summary

Goal-oriented Operations Director with 34 years history streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Admistrative Operations Director

Pacific Quest
06.2008 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Established quality customer relationships through consistent delivery on commitments.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Special projects and event planner specializing in organizing logistics using excellent communication and negotiation skills.

Teachers Aide

St. Joseph School
08.2006 - 06.2008
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Organized materials in classroom spaces based on activity stations or other requirements outlined by teachers.
  • Supported student physical, mental, and social development using classroom games and activities.

Office Manager

Kent Kumashiro, M.D.
09.2000 - 06.2006
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.


Education

No Degree -

Hilo Community College
Hilo, HI

No Degree -

University of Hawaii At Hilo
Hilo, HI

High School Diploma -

Henry Perine Baldwin High School
Wailuku, HI
06.1991

Skills

  • Proficient with electronic medical records system
  • Exceptional problem solver
  • Customer Service Management
  • Team building
  • Event concept development
  • Employee Engagement Strategies
  • Employee Recognition Programs
  • Relationship Building
  • Personnel Recruitment
  • New Employee Orientation
  • Conflict Resolution
  • Hiring and Onboarding

Certification

  • Sandplay Therapy Training

Timeline

Admistrative Operations Director

Pacific Quest
06.2008 - Current

Teachers Aide

St. Joseph School
08.2006 - 06.2008

Office Manager

Kent Kumashiro, M.D.
09.2000 - 06.2006

No Degree -

Hilo Community College

No Degree -

University of Hawaii At Hilo

High School Diploma -

Henry Perine Baldwin High School

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Cyndi Desha