Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyndi Foster

Huron

Summary

Dynamic customer service professional with proven expertise at Label Aid, Inc., excelling in conflict resolution and customer relationship management. Recognized for enhancing service quality and achieving high customer satisfaction through effective order processing and team collaboration. Committed to fostering strong client relationships and delivering exceptional support in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Label Aid, Inc
Huron
03.2022 - Current
  • Assisted customers with inquiries and provided product information.
  • Handled customer complaints and resolved issues promptly.
  • Processed orders and managed transaction entries accurately.
  • Maintained knowledge of company products and services for effective support.
  • Collaborated with team members to enhance service quality and efficiency.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.

Production Support Worker

American Colors
Sandusky
03.2020 - 03.2022
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.
  • Supported the implementation of cost-saving initiatives in purchasing processes.
  • Maintained records of all purchases, pricing, and other important data.
  • Researched potential suppliers to determine best value for materials purchased.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
  • Assisted in vendor selection and evaluated supplier performance regularly.

Social Insurance Specialist

Social Security Administration, SSA
Sandusky
07.2007 - 12.2019
  • Evaluated social security claims for accuracy and compliance with regulations.
  • Processed benefit applications, ensuring proper documentation and eligibility verification.
  • Provided guidance to clients on social insurance programs and entitlements.
  • Collaborated with team members to resolve complex case issues effectively.
  • Maintained up-to-date knowledge of changes in social security policies and procedures.
  • Conducted outreach initiatives to educate the public on available services.
  • Documented case notes and maintained records in the agency's database system.
  • Assisted in training new staff on operational procedures and system usage.
  • Participated in training sessions on topics related to social insurance programs.
  • Performed administrative duties such as filing documents, maintaining records.
  • Prepared presentations outlining trends in social insurance services or proposed changes in policy.
  • Conducted interviews with applicants to determine eligibility for various types of assistance or coverage under applicable laws.
  • Analyzed statistical data to assess program effectiveness and recommend changes as needed.
  • Reviewed medical records to determine whether an applicant meets the criteria set forth by the Social Insurance Administration.
  • Provided guidance on eligibility requirements, application processes, and other related matters.
  • Processed applications for benefits from clients, including gathering required documents and verifying submitted information.
  • Identified discrepancies in records or forms to ensure compliance with regulations and standards.
  • Advised clients on their rights and responsibilities according to relevant laws or regulations.
  • Managed customer inquiries regarding social insurance programs in a timely manner.
  • Provided technical support on software used by the department such as databases or web-based systems.
  • Developed and implemented procedures for the processing of social insurance applications.
  • Monitored changes in federal and state legislation that affect social insurance programs.
  • Assisted with the development of new policies and procedures for social insurance services.
  • Maintained accurate records of all activities relating to social insurance programs.
  • Responded promptly to customer inquiries via phone, email, and other communication channels.
  • Researched and evaluated client data to ensure accuracy of information provided.
  • Collaborated with other departments within the organization to ensure proper coordination of services.
  • Developed reports detailing program performance metrics for management review.
  • Assisted customers with completing paperwork associated with their applications.
  • Maintained positive working relationship with fellow staff and management.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.

Education

Health Information Technology

Firelands BGSU
Huron, OH

Skills

  • Customer relationship management
  • Order processing
  • Conflict resolution
  • Product knowledge
  • Transaction accuracy
  • Team collaboration

Timeline

Customer Service Representative

Label Aid, Inc
03.2022 - Current

Production Support Worker

American Colors
03.2020 - 03.2022

Social Insurance Specialist

Social Security Administration, SSA
07.2007 - 12.2019

Health Information Technology

Firelands BGSU

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