Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Cyndi Gonzalez

Beaverton

Summary

Dependable and experienced customer service professional with a strong background in client support and problem-solving. Known for staying productive, learning quickly, and keeping a positive attitude under pressure. Enjoys taking on new challenges, staying busy, and contributing to team success. Passionate about helping others and providing excellent service in every interaction.

Overview

23
23
years of professional experience

Work History

Bilingual Intake Coordinator

LifeWorks NW
09.2021 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, verify insurance , and referral information.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Assisted with entering and transcribing medical notes from providers.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.


Central Ticketing Support Service

BCD Travel
10.2005 - 11.2020
  • Worked online travel request from dashboard to issue or exchange airline tickets using Sabre automated exchange or Arne.
  • Fulfilled any special requests from passengers such as hotels, car and limo bookings.
  • Worked helpline answering questions or helped other agents with phone calls from upset callers.
  • Email manager respond to clients question, concerns, issues and complaints and implemented appropriate solutions.

Gate Agent

Monarch Aviation
03.2002 - 12.2003
  • Checked and board passengers in aircraft.
  • Worked the jet way.
  • Filled out bagged claim reports
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Education

High School Diploma -

Beaverton High School

Aviation / Airline Specialist - undefined

International Air and Hospitality Academy

Skills

  • Judgment and Decision Making
  • Time Management
  • Complex Problem Solving
  • Appointment scheduling
  • Insurance verification
  • Multitasking and organization
  • Phone and email etiquette
  • 55 WPM MS Office Excel & Outlook

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Participating in cultural exchange programs and homestays
  • Crafting and DIY Projects
  • Stand-up Paddleboarding (SUP)
  • I like working with my hands and fixing things
  • Baking

Timeline

Bilingual Intake Coordinator

LifeWorks NW
09.2021 - Current

Central Ticketing Support Service

BCD Travel
10.2005 - 11.2020

Gate Agent

Monarch Aviation
03.2002 - 12.2003

Aviation / Airline Specialist - undefined

International Air and Hospitality Academy

High School Diploma -

Beaverton High School