CYNDI JAMES
McKeesport,PA
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Waitress
Di's Kornerstone Diner
01.1998 - Current
- Waitress, Shift manager, Trainer
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Team Manager
ALORICA
01.2014 - 06.2019
- Oversee Team's KPIs, complete interviews with decision making, reporting and analysis to track statistical targets, manage behavioral concerns, coaching agents and overseeing week by week improvements, and maintaining teamwork through positive leadership
- Positions Held: Team Manager, Team Lead, Quality Assurance, and Customer Service Representative (handling Billing, Sales, and Retention Call Types)
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Coached junior team members, improving their skills and confidence in their roles.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
Waitress
DENNYS
01.2012 - 01.2014
- Waitress, Interviewer, and Trainer
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Associates - Business Management
Community College of Allegheny County
Pittsburgh, PA01.2007
Diploma - Graduation
South Allegheny High School
Liberty, PA01.1989
Skills
- Project Management
- Problem Solving
- Thorough Interviewing skills
- Creating and maintaining deadlines
- Decision making and delegation
- Implementing processes
- Team Management
- Driving productivity
- Attention to detail for Quality Assurance and Training
- Influencing skills
- Staff development
- Customer service
- Quality assurance
- Mentoring and training
- Customer focus
- Employee scheduling
- Staff training
- Strategic planning
- Professional and courteous
- Computer skills
- Schedule management
- Negotiation and conflict resolution
- MS office
- Performance reviewing
- Scheduling and coordinating
- Goal setting
- Good judgment
- Administration and reporting
- Hiring and training
- Interpersonal relations
- Employee development
- Negotiation
- Performance coaching
- Teamwork and collaboration
- Team development
- Documentation and reporting
- Project planning
- Preventive Maintenance
- Budget management
- Active listening
- Effective communication
- Organizational skills
- Adaptability and flexibility
Timeline
Team Manager
ALORICA
01.2014 - 06.2019
Waitress
DENNYS
01.2012 - 01.2014
Waitress
Di's Kornerstone Diner
01.1998 - Current
Associates - Business Management
Community College of Allegheny County
Diploma - Graduation
South Allegheny High School
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