Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Jones

Princeton ,WV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Mortgage Loan Originator

PrimeLending
11.2019 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Proactively identified solutions for customers experiencing credit issues.

Mortgage Loan Officer

First Community Bank
09.2013 - 10.2019
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

General Manager

Sleep Inn
03.2011 - 08.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

General Manager

Holiday Inn/Holiday Lodge
02.2001 - 02.2011
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

General Manager

Hampton Inn
03.1995 - 02.2001
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Bachelor of Science - Travel Management

Concord University
Athens, WV
05.1992

Skills

  • Diversity Awareness
  • Business Opportunity Development
  • Real Estate Lending Processes
  • Team Leadership
  • Sales Development
  • Strong Relationships
  • Complex Problem-Solving
  • Active Listening and Learning
  • Profit and Loss
  • Staff Retention Programs
  • Supervision and Training
  • Budget Administration

Timeline

Mortgage Loan Originator

PrimeLending
11.2019 - Current

Mortgage Loan Officer

First Community Bank
09.2013 - 10.2019

General Manager

Sleep Inn
03.2011 - 08.2013

General Manager

Holiday Inn/Holiday Lodge
02.2001 - 02.2011

General Manager

Hampton Inn
03.1995 - 02.2001

Bachelor of Science - Travel Management

Concord University

Similar Profiles

CREATE PROFILE
Cynthia Jones