Cyndi Vermilyea

• Promote and maintain positive relations with residents, their families, staff and guests.
• Participate in the recruiting, interviewing, evaluation and supervision of employees including checking all employees’ references, background checks, coordinating/tracking pre-employment drug screening, professional licenses, coordinating/tracking new hire documents and other related new hire items.
• Ensure proper business office documents and postings are regularly updated and monitored for the staff bulletin boards, resident bulletin boards and other related communication areas.
• Maintain office calendar of move-in/move-outs, staff vacations, events, etc. for reference.
• Assist and participate in emergency procedures to maintain resident safety, i.e. fire drills.
• Assist monthly in-service and staff training sessions, as necessary.
• Accept and receipt monthly rental and other payments. Maintain records of all payments received on applicable tenant account cards.
• Enter deposits on a daily basis into the A/R system, process deposits via scanner and file records.
• Update the A/R system on a daily basis with census changes; move-ins, move-outs, transfers and level of care changes. Maintain a good and open communication with the Marketing Director for smooth transmittance of information.
• Generate monthly resident billings; review for accuracy.
• Monitor and collect past due rents in a timely manner to include working with Medicaid case managers, residents, family members and/or responsible parties. Follow Frontier Management collection policy.
• Maintain resident, employee and other business files.
• Manage time clock records; enter time off data; review missed punches; conduct error review; communicate clock-in policies with employees and inform department heads of any employee policy misuse/abuse.
• Review monthly payroll data and coordinate with Staff Accountant for final submission.
• Prepare monthly time cards for facility staff and calculate regular and overtime hours worked for each pay period.
• Enter payroll hours into the intranet website monthly for payroll processing.
• Enter new employee information, wage changes, address changes, and employee termination information into the intranet website in a timely manner.
• Code Accounts Payable invoices
• Communicate with Staff Accounting as often as necessary to ensure A/P, A/R, and payroll processes are operating smoothly and to resolve any issues in a timely manner.
• Follow up with vendors for missing invoices as necessary.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Manage front counter: greet customers, answer questions, take phone calls, complete appropriate paperwork, give walk through tours, perform walk around inspections on vehicles
• Data Entry: process payments, update client records, file documentation for possible future audit
• Clean: sanitize work station, restock supplies, request supply shortages

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Safety committee chairperson: lead meetings and maintained safety protocols.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Monitored progress and documented patient health status changes to keep care team updated.

• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to management.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports, and other business documentation.
• Placed orders for office supplies and resident toiletries.
• Managed laundry sorting, washing, drying, and ironing.
• Evaluated employee performance and developed improvement plans.
• Maintained facility and individuals financials and provided balanced budget reports to corporate.
• Adhered to Oregon Administrative Rules and held staff trainings as needed.
• Completed financial tasks by estimating costs and preparing and managing budgets.

• Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
• Delivered excellent guest services by answering inquiries from visitors.
• Organized shelves when patrons returned books.

Oversee: circulation desk, receiving patrons and answer phones; Ready reference: assist with research inquiries

Documentation: create new accounts for students and entered their information into the database.

Maintained: inventory, processed new periodical materials, and electronically claimed undelivered periodicals.

Fulfilled: filled online book requests from partner schools, and delivered books to our ILL drop site at the University of Oregon

Training: assisted with new circulation student recruitment and prepared interview sessions, cross train new hires

Took initiative to do tasks when needed.