Cyndi Maendel
Charlotte,US
Summary
Shift Lead Manager with a proven track record in quality assurance and customer service, leveraging 4 years of experience to enhance team efficiency and customer satisfaction. Skilled in organizing and implementing training programs, fostering a positive team environment, and ensuring adherence to safety protocols. Passionate about creating welcoming atmospheres and streamlining processes to boost overall performance and satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Service Coordinator
Sauna House
01.2025 - Current
- Booked appointments, accepted payments and answered guest questions.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions or dining options, enhancing their overall stay experience.
- Trained junior team members in customer service strategies and property policies.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike
Shift Lead Manager
Starbucks
12.2023 - Current
- Followed HACCP standards and ensured strict adherence to food safety protocols by maintaining quality, presentation, portion control, and serving temperatures of both food and beverages under extreme time pressure
- Cleaned equipment and workstation regularly, maintaining an organized and safe workspace for optimal productivity and safety
Direct Support Professional
Ryan's Place LLC
05.2023 - Current
- Provided client with goal-oriented care to improve quality of life
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Led team to streamline service processes, reducing customer wait times and boosting overall satisfaction, as well as implementing a training program for new hires, improving onboarding efficiency
- Fostered a positive team environment, enhancing communication between staff and management
- Coordinated with suppliers to ensure timely delivery of high-quality ingredients
- Developed creative approaches to facilitate client's social interactions, designing tailored community-based activities that significantly improved their peer relationships
- Promoted community inclusion by facilitating interactions with peers and community-based outings, as well as empowering client through personalized care, focusing on goal-oriented strategies to enhance quality of life and foster community engagement
- Implemented structured daily living assistance program, leading to measurable improvements in client's independence and overall well-being
- Partnered with healthcare professionals to create comprehensive care plans, ensuring holistic support for client's physical and emotional needs
Member and Participant
SkillsUSA
01.2021 - 01.2022
- Collaborated in a 5-person team, excelling under pressure during timed competitions
- Secured 3rd place in cake decorating, showcasing teamwork and creativity
- Drove team success through effective collaboration, resulting in award-winning performance
- Demonstrated grace under pressure in competitive environments
- Meticulously executed cake decorating techniques, balancing precision with time constraints
- Contributed to team's success through attention to detail
- Embraced competitive challenges with enthusiasm, fostering team spirit
- Showcased adaptability and quick thinking in timed, judged environments
Education
High School Diploma -
The Mount Academy
Esopus, NY04.2022
Skills
- Food Service
- Banquet preparation
- Cleaning
- Organizing
- Caregiving
- CPR
- First Aid
- ServSafe
- Goal-oriented care
- Customer service
- Dependable
- Adaptable
- Work ethic
- Communication
- Cash Handling
- Opening procedures
- Closing procedures
- Punctual
- Reliable
- Quality Assurance
- Customer service standards
- Strong multitasking
- Team player attitude
Timeline
Guest Service Coordinator
Sauna House
01.2025 - Current
Shift Lead Manager
Starbucks
12.2023 - Current
Direct Support Professional
Ryan's Place LLC
05.2023 - Current
Member and Participant
SkillsUSA
01.2021 - 01.2022
High School Diploma -
The Mount Academy
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