Summary
Overview
Work History
Education
Skills
Timeline
Cyndi Maxson

Cyndi Maxson

Pinconning,MI

Summary

Dynamic Store Manager with a proven track record at D’s Corner Market, excelling in customer service and inventory management. Enhanced team performance through effective training and leadership, resulting in increased customer satisfaction. Skilled in problem-solving and cash management, driving store profitability while fostering positive customer relations.

Overview

9
9
years of professional experience

Work History

Store Manager

D’s Corner Market
09.2023 - Current
  • Directed daily operations to enhance store efficiency and customer satisfaction.
  • Mentored and trained staff to improve team performance and service quality.
  • Analyzed sales data to identify trends and optimize inventory management.
  • Implemented promotional strategies to increase foot traffic and boost sales.
  • Streamlined processes for stock replenishment, reducing downtime and waste.
  • Ensured compliance with company policies and health regulations across the store.
  • Resolved customer issues promptly, fostering positive relationships and repeat business.
  • Collaborated with upper management on strategic initiatives for store growth and development.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Customer Experience Banker

Huntington National Bank
09.2022 - 08.2023
  • I’m Managed daily banking operations, ensuring compliance with regulatory standards and internal policies.
  • Developed tailored financial solutions for clients, enhancing customer satisfaction and loyalty.
  • Conducted thorough risk assessments to identify potential vulnerabilities in client portfolios.
  • Trained and mentored junior staff on banking procedures and customer service excellence.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Collaborated with IT department to enhance online banking security measures, reducing instances of fraud and unauthorized access.
  • Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.

Cashier

D’s Corner Marker
08.2016 - 09.2021
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
  • Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
  • Trained new staff on cash handling protocols and customer service standards, improving team performance.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication.
  • Monitored stock levels at the register, ensuring availability of essential items for smooth operations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

General Studies

Beaverton High School, Beaverton, MI
05.2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training

Timeline

Store Manager - D’s Corner Market
09.2023 - Current
Customer Experience Banker - Huntington National Bank
09.2022 - 08.2023
Cashier - D’s Corner Marker
08.2016 - 09.2021
Beaverton High School - , General Studies

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