Cynthia Wilkinson
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Associate
Standard TV & Appliance
12.2010 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Followed orders through the buying office, schedulong delivery and installation.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Lazy Boy
05.2005 - 10.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Fishel’s
03.2002 - 05.2005
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Interior Design
Bassist Collage
Portland, OR05.1993
Skills
- Time Management
- Store Management
- Guest Relations
- Standard Operating Procedure
- Customer Service
- Verbal Communication
- In-Store Support
- Excellent People Skills
- Critical Thinking
- Social Perceptiveness
- Money Handling
- Customer Order Fulfillment
- Multitasking Strengths
- Meeting Deadlines
- Teamwork and Collaboration
- Speaking Clearly
- Conflict Resolution
Timeline
Sales Associate
Standard TV & Appliance
12.2010 - Current
Sales Associate
Lazy Boy
05.2005 - 10.2010
Sales Associate
Fishel’s
03.2002 - 05.2005
Bachelor of Arts - Interior Design
Bassist Collage
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