Summary
Overview
Work History
Education
Skills
Accomplishments
Honors And Awards
Timeline
Generic

CYNDI STONE-STEELE

Watauga,TX

Summary

Over twenty years’ experience of providing exceptional services to businesses and executives with a competitive spirit. A fierce and trusted advocate with proven success in working with senior level client relationships and management. Developing lifelong relationships between client, vendor, and executives. Proactively seeking opportunities for client retention, development, growth, and process improvement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

National Account Manager

PFG/Core-Mark
04.2019 - Current
  • Work as a liaison between 7-Eleven and PFG/Core-Mark providing support to our Purchasing Team and OpCo’s: Sacramento, Las Vegas and Salt Lake City
  • Supported new item set up, scheduling, forecasting, bridging & plusouts
  • Create PO Updates for 7-Eleven on a weekly basis to ensure items are costed, bridged and orders are placed to meet FOD (first order delivery)
  • Currently managing a promotional program called RAMP/Buy Letter which are Plusouts that are going on for 7-Eleven
  • Manage keying, tracking and reconciliations
  • Communicate with 7-Eleven’s Category Team regarding set up of an item, forecasting, PO’s, minimums, aged inventory, etc
  • Process new vendor set up for establishment with Core-Mark to support 7-Eleven
  • Self-taught difficult processes and systems
  • Multi-tasking with other assignments as needed

Team Manager

Health Equity (formerly Wage Works)
02.2018 - 04.2019
  • Managed a team who supported consumers with their Health Care benefits
  • Handled escalated issues with consumer’s claims
  • Provided constructive feedback to my team on a monthly basis and presented reviews yearly

Senior Account Manager

Telmetrics Inc.
02.2008 - 05.2015
  • Capacity to establish and nurture strong trustworthy client relationships
  • Proven ability to effectively communicate cross functionally
  • Achieved client retention by cultivating productive client relationships
  • Provided a commitment to excellent client experience with measurable results
  • Served as a client advocate in media advertising
  • Managed key accounts, handling all requirements from initial contracts, renewals, and day-to-day operations

Consultant

Telmetrics Inc.
09.2007 - 01.2008
  • Provided consulting services for an Australia publisher, Sensis
  • Assisted them with establishing their call tracking program
  • Developing the program, rules and guidelines as well as processes

Account Executive

StandardCall/Who’s Calling
01.2004 - 08.2007
  • Created and maintained account strategies for each client using input from client and using best practices to achieve desired sales objectives
  • Established budgets/forecast with the client and company
  • Served as the liaison for our Operations, Product and Marketing departments
  • Demonstrated strong client communication
  • Developed proficient understanding of client needs for process or product enhancements
  • Compiled/distributed key reports using insight, analysis and program reporting
  • Facilitated on-site client meetings as required
  • Established agendas, documented action items and provided on-going follow up
  • Scheduled meetings for all on-boarding, training and review of any new system updates or product enhancements
  • Partnered with clients and internal departments to develop tactical plans which allowed effective client management
  • Ability to identify trends, areas of improvement or issues and quickly engage with internal co-workers or departments to share knowledge or determine resolution
  • Met or exceeded deadlines, resolved conflicts with clients in a timely manner
  • Proven success in working with teams and executive leadership in a complex, large company environment
  • Experienced in managing a team of six Account Managers and three Coordinators with a focus on professional development, mentoring and leadership
  • Established clear objectives for each Account Managers and Coordinators for developmental growth
  • Prepared and organized and presented bi-yearly performance reviews

Education

High School Diploma -

Orangefield High School
Orange, TX
05-1987

Skills

  • Project Management
  • Process improvement
  • Relationship building/management
  • Effective time management
  • High energy
  • Self-starter
  • Integrity
  • Attention to details
  • Ability to prioritize
  • Multi-tasking
  • Quick learner
  • Excellent verbal communication
  • Excellent written communication
  • Exceptional organization
  • Root-cause problem solving
  • Critical thinking
  • Decision making
  • Goal oriented
  • Customer focus
  • Excellent negotiation skills
  • Team leadership & development
  • Client relationship building
  • Partnership development
  • Employee scheduling
  • Client relationships
  • Written and verbal communication
  • Sales presentations
  • Influencing skills
  • Integrity and honesty
  • Data-driven decision making
  • Customer relations
  • Project leadership
  • Strategic planning
  • Performance coaching
  • Goals and performance
  • Public speaking
  • CRM software expertise
  • Meeting facilitation
  • Operations
  • Client engagement
  • Business growth and retention
  • Sales expertise
  • Customer presentations
  • Quality assurance
  • Lead development
  • Database management
  • Analysis & evaluation
  • Strategic planning skills
  • Order management
  • Business analysis
  • Strong relationships
  • Scheduling
  • Best practices implementation
  • Account planning
  • Account management
  • Organizational development
  • Trend forecasting
  • Processes and procedures
  • Research and analysis
  • Progress reporting
  • Vendor management
  • Account servicing
  • Corporate governance
  • Cultural awareness
  • Data analysis
  • Business development
  • Inventory
  • Forecasting and reporting
  • Account development
  • Motivational
  • Account growth
  • Progress updates
  • Change management
  • Client services oversight
  • Research and development
  • Logistics coordination
  • Employee engagement

Accomplishments

  • Achieved client retention through effectively helping with managing customer relations and meeting their needs in a timely manner.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved challenges which led to a positive outcome.
  • Achieved results by completing research and commucating with accuracy and efficiency.
  • Collaborated with team of 6 in the development of processes.
  • Supervised team of 6 staff members.

Honors And Awards

  • Presidential Award for Top Account Executive 2010
  • Team Treasurer for Keller Elite Softball Team 2018

Timeline

National Account Manager

PFG/Core-Mark
04.2019 - Current

Team Manager

Health Equity (formerly Wage Works)
02.2018 - 04.2019

Senior Account Manager

Telmetrics Inc.
02.2008 - 05.2015

Consultant

Telmetrics Inc.
09.2007 - 01.2008

Account Executive

StandardCall/Who’s Calling
01.2004 - 08.2007

High School Diploma -

Orangefield High School

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CYNDI STONE-STEELE