Cyndi Triggs
Fort Gibson,OK
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Johnson enterprise, Inc.
Muskogee, OK
03.2022 - 02.2024
- Advised on project costs, concepts or design changes.
- Planned, implemented and integrated updated system-oriented projects.
- Provided exemplary helpdesk service and support to assist customers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Determined and tracked budget expenses with accuracy and transparency.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Collaborated with HR to evaluate labor needs and hiring patterns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Small Business Owner
Topnotch Diggs Boutique
Muskogee, OK
01.2021 - 12.2022
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Researched similar businesses to determine competitive advantages.
- Set pricing structures according to market analytics and emerging trends.
- Wore clothing to represent brand and aesthetic of boutique.
- Advised customers on style and most recent trends.
- Protected inventory using established security techniques.
- Managed daily operations of boutique store with $20,000 in annual sales.
- Devised pricing strategies based on company policies and promotional considerations.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Store Manager
Hac, Inc
Muskogee, OK
05.2015 - 03.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Administered review of budget department personnel.
- Oversaw implementation and installation of new programs, procedures and methods of operation.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated preparation of external audit materials and external financial reporting.
- Reviewed operating budget periodically to analyze trends affecting budget needs.
Department Manager
Hac, Inc.
Muskogee, OK
07.2006 - 05.2015
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Haskell High School
Haskell, OK05.2010
Skills
- Policies and Procedures
- Verbal and Written Communication
- Store Operations Oversight
- Customer Service
- Pricing Strategies
- Store Merchandising
- Staff Supervision
- Documentation and Reporting
- Store Opening and Closing Procedures
- Sales Strategies
- Recruiting and Hiring
- Team Building and Leadership
- Payroll Management
- Shift Scheduling
- Multitasking and Organization
- Cash Management
- Inventory Management
- Employee Supervision and Motivation
- Resource Allocation
- Assignment Delegation
- Financial Statement Review
- Budget Control
- Finance and Accounting Oversight
- Customer Service Management
- Goal Setting
- Team Leadership
- I-9 Documentation
- Time Management
- New Hire Orientation
- Handling Complaints
- Bi-Weekly Payroll Management
- Problem Solving
- New Employee Orientation
- Understanding of HR Policies
- Termination Procedures
Timeline
Store Manager
Johnson enterprise, Inc.
03.2022 - 02.2024
Small Business Owner
Topnotch Diggs Boutique
01.2021 - 12.2022
Store Manager
Hac, Inc
05.2015 - 03.2022
Department Manager
Hac, Inc.
07.2006 - 05.2015
High School Diploma -
Haskell High School
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