Experienced with implementing and maintaining Point of Sale systems in retail environments. Utilizes technical skills to ensure smooth transaction processes and resolve system issues efficiently. Track record of training staff and enhancing customer satisfaction through reliable support.
- Helped launch a non-profit that serves and supports foster kids, foster families, social workers and judges throughout the state of Washington.
- Developed leaders and teams to oversee events, activities and training.
- Used various technology platforms to invite, schedule and track volunteers for all events and activities.
- Input, managed and oversight for membership, registrations and selling of merchandise.
- On pioneer team that brought CarePortal (a sharing technology that connects children in need with churches) to Washington state through Compelled to Care.
- Taught and discipled children (birth to 5th grade) and teachers over 3 campuses: Olympia, Centralia and McCleary
- Developed leaders and teachers
- Wrote curriculum, and oversaw the development and teaching of it
- Oversaw the scheduling of over 100 volunteers per week through the Planning Center technology platform
- Wrote handbooks and held volunteer training meetings for standards, systems and policies including safety, conduct and legal compliance
- Planned, developed teams and oversaw many events including camps, conferences, discipleship classes, worship gatherings and baptisms
- On the pioneer team to start Grocery Outlet on the east coast
- Worked with Operations, Learning and Development, HR and Marketing
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Helped acquire an existing grocery chain
- Helped rebuild the infrastructure including POS systems
- Led the rebranding of the stores
- Trained the managers to become owners
- Hired, trained and developed hundreds of employees
- Proficient at all aspects of running a grocery store
- Proficient in point of sale details
- Tripled sales of Olympia store in 3 years
- Opened and Operated Lacey Grocery Outlet (2006-2013)
- Flew to Grocery Outlet Headquarters in California every other month to teach incoming Owner/Operators how to grow sales and care for their employees
- Wrote Best Practices manuals and did corporate trainings for all Grocery Outlet Operators