Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Cyndie Albert

Cyndie Albert

Big Sandy,WV

Summary

Innovative owner/operator with 15 years of caregiving fostering growth and profitability in healthcare/assisted living organization. Motivation leader of guiding company vision and directing employee's. Managed 15 bed facility, day to day operations, not limited to sales, payroll, scheduling, building maintenance, cooking, grocery shopping, doctor ,NP and case management relations for residents, on call 24/7.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Willow Canyon Living, LLC
Sandy, Utah
11.2021 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior products and service to customers.
  • Fostered strong professional network and action to connect with quality leads.
  • Charted and executed marketing strategies to gain various new clients in monthly.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Provided outstanding coaching to employees to boost productivity.
  • Optimized team hiring, training and performance.

Administrative Manager

Holladay Home For The Elederly
Holladay, UT
08.2015 - 06.2019
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Kept operations in compliance with state, city and health department regulations by developing and directing effective internal systems.
  • Delivered performance reviews, recommending additional training or advancements.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 8 employees.

Secretary Coordinator

Intermountain Healthcare
Murray, UT
01.2007 - 08.2010
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Provided onboarding and training for new support staff.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Education

GED -

C Tech
Sandy, Utah

Associate of Science - General Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Leadership and People Development
  • Sales Negotiation
  • Effective Communicator and Public Speaker
  • Employee Motivation and Performance
  • Preventative Maintenance
  • Integrity and Transparency
  • Marketing and Advertising
  • Customer Service
  • Office Management
  • Infection Control
  • Administrative Support
  • Medical Terminology
  • Food Preparation
  • Medication Administration

Additional Information

I have worked numerous jobs in my career. From customer service, floral, medical, dental, funeral homes and caregiving. I enjoy working with people and my current position in owning a day program has allowed me more experience in the industry.

Timeline

Owner/Operator

Willow Canyon Living, LLC
11.2021 - Current

Administrative Manager

Holladay Home For The Elederly
08.2015 - 06.2019

Secretary Coordinator

Intermountain Healthcare
01.2007 - 08.2010

GED -

C Tech

Associate of Science - General Studies

Salt Lake Community College

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Cyndie Albert