Cyndie Philippe
Brooklyn,NY
Summary
Results-oriented professional with over 8 years of experience in managing and outreach. Possesses excellent time management skills and strong communication methods. Continually seeking new ways to improve management expertise, enhance team experience and improve overall team focus.
Overview
10
10
years of professional experience
Work History
Waiver Service Director
Clarke Institute For Community Inclusion
2021.06 - Current
- Foster and maintain a respectful and professional atmosphere among staff, families, regulatory bodies, and the public at large.
- Identify areas for training; plan and conduct professional development training for staff in general.
- Provide leadership and support to the Community Habilitation and Respite Coordinators in maintaining compliance with documentation and record keeping.
- Foster creativity in the delivery of planned services.
- Interface with families, residences, Care Coordinators, volunteer sites and NY Board of Education as referral sources to expand current services and develop new ones.
- Train and supervise outreach teams to manage presentation booths at fairs and private venues.
- Assist in the evaluation of staff competencies for continued employment.
- Communicate agency’s goals and priorities to staff through words and actions.
- Maintain accurate and current individuals records of supervision and evaluations.
- Demonstrate proficiency in the agency’s personnel practices as it relates to progressive discipline, leave of absence, tardiness, accountability, mandatory reporting, and investigations.
- Conduct periodic assessment of service delivery and report findings to Director of Operations.
- Demonstrate independent actions in day to day decision making.
- Manage and resolve internal conflicts to the benefit of the program.
- Develop and implement strategies for expansion of current
services and the creation of new services. - Act as a resource guide to the Day Habilitation Coordinators,
The Community Habilitation Coordinators, and Respite Coordinators in staging and managing public
relations events.
Care Manager
Tri County Care
2018.05 - 2021.04
- Create and update personalized care plans for patients.
- Collaborate with patients' families, friends and social supports in developing treatment plans.
- Identify and recruit high-quality healthcare providers
- Interact with healthcare providers to facilitate patients' treatments.
- Ensure patients’ treatment requirements are met.
- Instruct and educate patients on procedures, healthcare provider instructions and referrals.
- Link patients to social services programs and entitlements such as transportation assistance and translation services.
Weekend Respite Supervisor
Clarke Institute For Community Inclusion
2017.05 - 2019.05
- Assume responsibility in coordinating care to respite clients by supervising respite care staff and coordinating care with respite client families and caseworkers.
- In person outreach to OPWDD Provider Organizations.
- Interview, hire, orient and supervise respite care staff.
- Provide on-going feedback and evaluation to respite staff members.
- Work with staff members and clients to resolve issues that may arise regarding care.
- Conduct initial phone or in-person contact with new clients.
- Prepare initial paperwork and explaining respite services to the client’s family.
Medicaid Service Coordinator
Clarke Institute For Community Inclusion
2017.05 - 2019.05
- Acts as liaison between the client and the team to promote effective communication.
- Coordinates development of a complete individualized care plan.
- Assists the client with practical arrangements such as: transportation, translation needs and assistance with tests, referrals and special appointments.
- Keeps track of the client’s attendance at appointments, identifies the reason for a missed appointment, and assist the client with making a new appointment.
- Ensures communication between team members and encourages care conferences to evaluate the patient’s progress and quality of care given.
- Oversees the client’s chart for completeness of documentation of care.
Administrative Assistant
Clarke Institute For Community Inclusion
2016.01 - 2017.05
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Update and maintain office policies and procedures.
- Order office supplies and research new deals and suppliers.
- Provide general support to visitors.
- Act as the point of contact for internal and external client.
Day Habilitation Specialist
Clarke Institute For Community Inclusion
2014.01 - 2016.01
- Assist, supervise, support and instruct individuals to promote independence and integration into their community.
- Teach skills to assist the individuals we serve to achieve a sense of accomplishment and self-worth in the areas of life safety, communication skills, money management and socialization skills.
- Assist in the development and implementation of habilitation plans and goal development.
- Complete documentation accurately and timely to reflect progress on goals.
- Safely transport participants throughout the day to community outings.
Education
Masters - Social Work
Capella University
2020
Bachelor’s - Social Work
York City University of New York
2018
Skills
- Leadership
- Communication
- Strategic thinking
- Staff management
- Organization
- Knowledge of marketing and public relations
- Business Development.
- Training
- Outreach
- Program Implementation
Timeline
Waiver Service Director
Clarke Institute For Community Inclusion
2021.06 - Current
Care Manager
Tri County Care
2018.05 - 2021.04
Weekend Respite Supervisor
Clarke Institute For Community Inclusion
2017.05 - 2019.05
Medicaid Service Coordinator
Clarke Institute For Community Inclusion
2017.05 - 2019.05
Administrative Assistant
Clarke Institute For Community Inclusion
2016.01 - 2017.05
Day Habilitation Specialist
Clarke Institute For Community Inclusion
2014.01 - 2016.01
Masters - Social Work
Capella University
Bachelor’s - Social Work
York City University of New York
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