Cyndi Hoddinott

Motivated and highly adaptable strategic leader with over twenty years’ experience and accomplishments in operations, partnerships, customer excellence and business development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Consistently recognized as a trusted company ambassador by active engagement in internal/external customer, user, client and partner bridging and consulting, speaking engagements and presentations with industry organizations and affiliations, contributions to corporate social media presence, and a commitment to mentoring others.

• Strategic Leadership: Spearheaded global operations programs, set strategic visions, and executed short- and long-term goals to meet and exceed performance targets.
• Operational Optimization: Scaled, managed, and optimized operations consistent with product strategy, ensuring repeatable, scalable, and efficient processes. Lean Six Sigma Certification.
• Customer Excellence: Adept at overseeing the end-to-end customer experience with application of empathy and understanding. Proven expertise in identification of customer issues through customer satisfaction feedback, surveys, and analytics.
• Partnership Cultivation: Successfully identified, negotiated, executed, and cultivated strategic partnerships with over 60+ unique vendors, in addition to dozens of internal corporate partnerships.
• Project Management: Tracked and ensured delivery of projects within deadlines and operational budgets, with expertise in leading cross-functional teams.
• Teams: Led multi-faceted team building, cross functional collaboration, and leadership within and across multiple organizations – and both internal and external to the company.
• Business Intelligence: Identified payment and fraud issues through data analytics, machine learning/AI, and customer service feedback, driving actionable recommendations for optimization.
• Communication and Presentation: Excellent written and verbal communication skills, including executive-level reporting, presentations, and negotiation with stakeholders. Demonstrated Microsoft Office and G-Suite product proficiency.
• Business Development: Contributed to company growth through new market expansion, product development, and implementation of innovative technology solutions.
• Advocacy and Ambassador: Accomplished in advocacy, organizational/corporate representation. Active with industry organizations, speaking at conferences, serving on board positions, and providing educational expertise through mentoring, blogs, and training documentation.
• Compliance and Risk Management: Ensured strict compliance with regulatory environments and industry rules, mitigating risks through comprehensive strategies and planning.

• Led and collaborated with countless cross-functional teams and partnerships in the development and implementation of new products and market expansions; exceeding most established KPI and OKR (growth) expectations with career to date revenue/growth contribution of (high profile projects) ~$60MM/annual.
• Led business development, financial and strategic planning and execution for payment processing operations domestically in the US (incl PR), Canada, Mexico, Brazil, Australia, New Zealand, EU, UK, Nordics, Russia, Japan, South Korea, Hong Kong, Singapore, Turkey, India, Philippines, Malaysia, in addition to cross-border processing in ~150 other countries. Included partner identification and negotiations, business requirements and technical specifications, regulatory and compliance requirements, business intelligence and analytics, budget control/expense management, streamlining and optimizing new and/or existing processes, risk mitigation/ management and development and documentation of policies and procedures.
• Achieved career to date optimizations and contract cost savings of (high profile projects) ~$20MM/annual. Most notable was a 45% annual headcount expense reduction at Expedia achieved through the application of lean six sigma principles and execution of continuous improvement and effective change management processes.
• Supervised multiple teams (remote/on-site) of individual contributors, supervisors, managers; up to 40 staff members.

• Merchant Risk Council | Speaker / Presenter | Member, Americas Advisory Board | Co-Chair, Payments Committee | Chair, Education Committee | Member, Women in Payments
• International Society of Female Professionals | Member
• NW Payments Roundtable | Co-Host / Speaker / Presenter
• Payments Innovation Summit | Speaker / Presenter