Cynthia De Costa
Cleveland,OH
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Johnson’s White Bear Inn
Bloomingdale, OH
07.2021 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Veterinary Assistant
Carrollton Animal Hospital
Carrollton, OH
11.2021 - 05.2022
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
Server
Cracker Barrell
Rootstown, OH
05.2008 - 12.2008
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Certificate - Veterinary Assistant
Penn Foster Career School
Scranton, PA02.2021
Skills
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Cool Under Pressure
- High-Volume Dining
- Dining Room Cleaning and Upkeep
- Team Player
- Warm and Friendly
- Menu Memorization and Presentation
- Food and Beverage Service
Timeline
Veterinary Assistant
Carrollton Animal Hospital
11.2021 - 05.2022
Server
Johnson’s White Bear Inn
07.2021 - 06.2022
Server
Cracker Barrell
05.2008 - 12.2008
Certificate - Veterinary Assistant
Penn Foster Career School
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