Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyndy Romero

Preston,Idaho

Summary

Proven multitasker and problem-solver, I enhanced call center efficiency at Call Center Plus and significantly improved customer satisfaction. With a knack for fostering positive environments in educational settings, my blend of professional telephone demeanor and empathy has consistently exceeded performance targets. Skilled in conflict resolution and staff training, I bring a track record of reliability and teamwork to any role.

Overview

17
17
years of professional experience

Work History

Call Center Agent

Call Center Plus
04.2022 - Current
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Paraprofessional

Franklin County Medical Center
07.2021 - 04.2022

I worked with adults with developmental disabilities. I went to the gym as sell n as bowling with them. I came up with art and science activities for them to do. The clients and I went for walks as well as helping them ke lunch .

Paraprofessional

Westside School District
10.2007 - 05.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Education

Associate of Arts - Medical Coding And Billing

Ashworth University
05-2012

Associate of Arts -

Ashworth University
05-2010

High School Diploma -

Riverdale High School
Riverdale, CA
06-1975

Skills

  • Customer communications
  • Problem-solving skills
  • Answering questions
  • Gathering information
  • Training experience
  • Following scripts
  • Staff education and training
  • Office equipment proficiency
  • Multitasking
  • Reliability
  • Teamwork skills
  • Call center experience
  • Time management abilities
  • Professionalism
  • Conflict Resolution
  • Professional telephone demeanor

Timeline

Call Center Agent

Call Center Plus
04.2022 - Current

Paraprofessional

Franklin County Medical Center
07.2021 - 04.2022

Paraprofessional

Westside School District
10.2007 - 05.2021

Associate of Arts - Medical Coding And Billing

Ashworth University

Associate of Arts -

Ashworth University

High School Diploma -

Riverdale High School
Cyndy Romero