Cynekia C. Griffin
Frederick,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Worker
Frederick County Public Schools
Frederick, US
11.2023 - Current
- Expertly handled various food preparation tasks such as chopping, marinating, and assembling ingredients
- Replenished food items and maintained clean stations
- Ensured trash collection area remains clean and sanitary
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Supported catering activities
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Served meals in a friendly and courteous manner
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
Fulfillment Associate
Amazon.com
Williamsport, US
06.2021 - 09.2023
- Successfully completed forklift and clamp training
- Handled outbound dock operations involving picking and palletizing
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Loaded items onto pallets or into containers for shipment.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Operated forklift safely in order to move large quantities of products within the warehouse.
- Processed returns following established procedures and guidelines.
- Labeled cartons correctly prior to shipping outbound packages.
- Communicated effectively with other departments regarding order status updates.
Kitchen Prep
Bob Evans Inc.
Frederick, US
07.2017 - 12.2018
- Served effectively in line cook role during peak hours.
- Prepared ingredients for meals according to recipes and menus.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
- Assembled dishes according to recipes and presentation standards.
- Measured ingredients accurately using measuring cups and spoons.
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
- Organized workstations with appropriate supplies tools and equipment for efficient workflow.
- Adhered to safety protocols when handling sharp knives hot surfaces slippery floors hazardous chemicals.
- Checked quality of ingredients received from suppliers ensuring freshness accuracy of order quantity.
- Followed instructions from head chef regarding recipe modifications portion size plate presentation garnishes.
- Communicated effectively with team members about daily tasks assignments schedule changes special requests.
- Complied with sanitation regulations while cleaning storing prepping and serving food items.
- Assisted in training new cooks on standard operating procedures safety protocols equipment usage dish preparation methods.
Line Cook
Bj's Restaurant
Frederick, US
11.2013 - 02.2017
- Line Cook with certification in training
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Kept stations stocked and ready for use to maximize productivity.
Supervisor
Moms Organic Market
Rockville, US
03.2012 - 06.2013
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
Front Office Assistant
All Health Seekers
Victorville, CA
07.2010 - 01.2012
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
- Performed data entry of patient information into computer systems.
- Processed payments from customers using cash, credit cards or checks.
- Assisted with the preparation of daily bank deposits.
- Coordinated mailings of promotional materials and correspondence to customers.
- Provided administrative support to management team when needed.
- Created spreadsheets to track customer orders and shipments.
- Inputted orders into database system accurately and timely.
- Generated invoices upon completion of customer orders.
- Maintained a clean front office environment including lobby area.
- Reviewed contracts prior to signing by management personnel.
- Researched customer complaints or billing issues as necessary.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
High School Diploma -
Seneca Valley High School
Germantown, MDSkills
- Data Entry
- Scheduling
- Microsoft Suite
- Google Workplace
- Customer Service
- Safe Food Handling
- Equipment Maintenance
- Cash handling experience
- Attention to Detail
- Inventory Control
- Strong Work Ethic
- Fast-Paced Environment
- Cross-Functional Teamwork
- Quick Learner
- Productivity and Efficiency
- Multitasking
- Team Oriented
- Time management proficiency
- Interpersonal Skills
- Supply Inventory Management
- Working with Diverse People
- Positive Attitude
- Problem-Solving
- Quality Control
- Food handling standards
- Food allergy awareness
- Staff Training and Development
Certification
- Forklift Certification
- Driver's License
Timeline
Food Service Worker
Frederick County Public Schools
11.2023 - Current
Fulfillment Associate
Amazon.com
06.2021 - 09.2023
Kitchen Prep
Bob Evans Inc.
07.2017 - 12.2018
Line Cook
Bj's Restaurant
11.2013 - 02.2017
Supervisor
Moms Organic Market
03.2012 - 06.2013
Front Office Assistant
All Health Seekers
07.2010 - 01.2012
High School Diploma -
Seneca Valley High School
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