Cynita Ward
Bremerton,WA
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Safeway
Bremerton, WA
04.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Organized work areas so that everything was easily accessible when needed.
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Provided education materials about medications to patients upon request.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Operations Manager
Walgreens
Port Orchard, WA
03.2022 - 04.2023
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Maintained accurate inventory records to track stock levels and minimize costs.
Shift Leader
Walgreens
Bremerton, WA
11.2021 - 03.2022
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored inventory levels and ordered supplies as needed.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Resolved customer complaints promptly and professionally.
Overnight Stocker
Walmart
Poulsbo, WA
06.2021 - 11.2021
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Organized shelves, racks and bins to ensure product availability.
- Restocked shelves according to plan-o-grams set up by management team.
Pharmacy Technician
Genoa Healthcare
Bremerton, WA
06.2011 - 06.2021
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Education
Certified Pharmacy Technician - Pharmacy
Walmart
01-2002
Skills
- Drug Inventory Management
- Medication Dispensing
- Insurance Billing
- Workflow Optimization
- Resolving customer issues
- New Hire Onboarding
- Pharmacy operations
Certification
- BLS (CPR and AED) expires 11/2025
- Pharmacy Technician Certification Certification expires 09/20/2025
Timeline
Pharmacy Technician
Safeway
04.2023 - Current
Operations Manager
Walgreens
03.2022 - 04.2023
Shift Leader
Walgreens
11.2021 - 03.2022
Overnight Stocker
Walmart
06.2021 - 11.2021
Pharmacy Technician
Genoa Healthcare
06.2011 - 06.2021
Certified Pharmacy Technician - Pharmacy
Walmart
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