Cynita Wilson
Skokie,IL
Summary
Experienced professional with a strong background in risk and fraud analysis, dispute resolution, and chargeback management. Skilled in interviewing and hiring staff, Microsoft Office, and report writing. Proven track record in fraud prevention and reduction, payment processing, and process improvement. Adept at conducting performance reviews, customer verification, and managing credits/returns. Expertise in case management and complex problem-solving. Demonstrated leadership abilities through team training and leadership. Proficient in price adjustments, month-end closing, and providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Vendor Incentive Specialist
ABT Electronics, LLC
04.2022 - 01.2023
- Responsible for entering, billing, and collecting of funds related to rebates and advertising
- Worked closely with vendors to collect payments and reduce accounts receivable balances
- Performed monthly review of account balances and suggested improvements to increase efficiency.
Billing Specialist
ABT Electronics, LLC
11.2015 - 04.2022
- Responsible for processing NARDA claims for labor/repair and parts replacement for major appliances
- Run weekly reports to review payments and follow up with manufacturers on unpaid claims.
Risk Analyst Manager
Abt.com
01.2005 - 11.2015
- Led a team in reviewing, investigating, preventing, and identifying suspicious transactions
- Reviewed applications, hired/trained staff, and oversaw chargeback claims/inquiries.
Web Cashier
Abt.com
11.2000 - 01.2005
- Collaborated with a team to verify, process, and schedule orders
- Verified customer information and processed 200-500 transactions daily.
Education
Marketing Management -
Oakton Community College
Des Plaines, IL01.2001
Skills
- Issue Resolution
- Restocking abilities
- Vendor evaluation
- Relationship Management
Timeline
Vendor Incentive Specialist
ABT Electronics, LLC
04.2022 - 01.2023
Billing Specialist
ABT Electronics, LLC
11.2015 - 04.2022
Risk Analyst Manager
Abt.com
01.2005 - 11.2015
Web Cashier
Abt.com
11.2000 - 01.2005
Marketing Management -
Oakton Community College
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