Cynithia Jenkins-Reed
Rock Island,IL
Summary
Dynamic and self-motivated professional with extensive experience in customer service and office organization at Midlands Living Center. Proven ability to manage multi-line phone systems and maintain inventory, ensuring a seamless operational flow. Recognized for attention to detail and problem-solving skills, contributing to a positive environment for residents and staff alike.
Overview
11
11
years of professional experience
Work History
Business Office Receptionist
Midlands Living Center Skilled Nursing Facility
Council Bluffs, IA
07.2024 - Current
- Welcome and direct residents and visitors to the facility to determine the nature and purpose of their visit.
- Performed clerical duties such as filing, photocopying, and faxing.
- Prepare all Care Plan Notices for residents.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with the onboarding of new employees by providing orientation folders with information and support.
- Sorted incoming mail and directed it to the correct personnel and residents each day.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assist resident with their trust account withdrawals.
- Assist Social Services, Medical Records, Business Office, and Human Resources.
Assistance Manager
Strong Box Mini Storage
Carter Lake, IA
07.2016 - 06.2024
- I greeted the customers in person and via telephone.
- Maintain opening and closing office hours.
- Identify customers' storage needs.
- Prepared all rental storage applications.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Assist in setting up for the auction for delinquent accounts.
- Provided rental of U-Haul trucks and equipment.
- Order office supplies.
- Made bank deposits.
- Balance of the cash drawer at the end of the day.
Receptionist
Pieces Of Reece Art Warehouse
Houston, TX
09.2014 - 06.2016
- Greeted clients and vendors upon entering the warehouse.
- Answer phone calls and relay messages.
- Provided receptionist services such as copying, faxing, filing, and sorting mail.
- Maintain a mailing list for the client database.
- Prepare for the open house for new pieces of artwork.
- Packaged outgoing pieces for safe transport.
- Ordering of supplies and stocking.
- I took payments for art pieces.
- Balance the cash drawer at the end of the day.
Education
Associate of Science - Medical Assistance
Omaha College of Health Careers
C.N.A
Scott Community College
Davenport,IowaSkills
- Customer service
- Multi-line phone operation
- Clerical support
- Office organization
- Inventory management
- Mail sorting
- Time management
- Attention to detail
- Problem solving
- Self-motivation
- Supply ordering
- Telephone and email etiquette
- Multitasking and prioritization
- Adaptability and flexibility
Timeline
Business Office Receptionist
Midlands Living Center Skilled Nursing Facility
07.2024 - Current
Assistance Manager
Strong Box Mini Storage
07.2016 - 06.2024
Receptionist
Pieces Of Reece Art Warehouse
09.2014 - 06.2016
Associate of Science - Medical Assistance
Omaha College of Health Careers
C.N.A
Scott Community College
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