Cynobia Crumble
Houston,TX
Summary
Analytically-driven Risk Management professional with extensive experience in claims evaluation, risk assessment, and regulatory compliance across diverse sectors, including construction and insurance. Proven track record of leveraging data analysis and problem-solving skills to optimize claims processing and enhance operational efficiency. Adept at conducting detailed risk assessments, managing insurance policies, and ensuring adherence to industry regulations. Strong collaborator with cross-functional teams, skilled in client communication and relationship building. Committed to continuous improvement and best practices in risk mitigation and compliance management.
Overview
6
6
years of professional experience
Work History
Global Commercial Insurance and Claims Coordinator
GHD
Houston, TX
05.2024 - Current
- Administered global commercial insurance policies for the construction, oil, gas, water, and waste sectors, including procurement, renewal, and compliance with industry-specific regulations.
- Processed and managed insurance claims across these sectors, ensuring efficient and accurate resolution of claims.
- Oversaw and tracked bond requirements, ensuring compliance with financial guarantees and contractual obligations specific to construction and industrial projects.
- Managed insurance tracking for unmanned aerial vehicles (UAV) and real estate assets within the sectors, ensuring appropriate coverage and risk management for North America.
- Requested, reviewed, and maintained certificates of insurance to verify coverage and meet contractual and regulatory requirements across multiple sectors.
- Ensured compliance of insurance vendors with company policies and sector-specific regulatory standards; conducted regular vendor audits and assessments.
- Maintained detailed records of policies, claims, and insurance documentation; generated, and presented comprehensive reports to senior management.
- Conducted risk assessments and analysis to identify insurance needs, gaps, and mitigation strategies tailored to the construction, oil, gas, water, and waste sectors.
- Acted as the primary point of contact for insurance providers, brokers, and third-party administrators, managing relationships and resolving issues specific to sector needs.
- Ensured adherence to local and global insurance regulations pertinent to the sectors, including conducting compliance audits and staying informed of industry standards.
Auto Claims Adjuster
American Family Insurance
Houston, USA
01.2023 - 12.2023
- Conducted detailed analysis of insurance claims, assessing coverage, liability, and potential risks involved
- Utilized data visualization tools to present claim data effectively, facilitating decision-making and strategic planning
- Identified opportunities for process improvement within the claims handling process, streamlining workflows and reducing processing time
- Ensured compliance with regulatory requirements and company policies in all aspects of claim processing and analysis
- Collaborated with legal counsel to interpret and apply legal precedents and statutes in claim resolution and litigation proceedings
- Participated in training programs, workshops, and industry conferences to stay abreast of emerging trends and best practices in claims analysis and management
- Proactively sought feedback and opportunities for skill enhancement, demonstrating a commitment to personal and professional growth
- Generated comprehensive reports and summaries of claim investigations, including findings, recommendations, and potential outcomes
- Communicated effectively with policyholders, claimants, and other stakeholders, providing clear and concise explanations of claim decisions and outcomes
- Maintained up-to-date knowledge of insurance laws, regulations, and industry standards governing claims handling practices
- Participated in cross-functional teams to develop and implement best practices for claims management and analysis
- Demonstrated empathy and professionalism in handling sensitive or contentious claim situations, building trust and rapport with clients
Telephone Claims Adjuster
National General Insurance
Cleveland, USA
03.2022 - 11.2022
- Generated comprehensive reports and summaries of claim investigations, including findings, recommendations, and potential outcomes.
Communicated effectively with policyholders, claimants, and other stakeholders, providing clear and concise explanations of claim decisions and outcomes. - Maintained up-to-date knowledge of insurance laws, regulations, and industry standards governing claims handling practices.
Participated in cross-functional teams to develop and implement best practices for claims management and analysis. - Demonstrated empathy and professionalism in handling sensitive or contentious claim situations, building trust and rapport with clients.
- Acted as a liaison between claimants and insurance carriers, addressing inquiries, resolving disputes, and facilitating timely claim resolution.
Material Damage Adjuster
Progressive Insurance
Mayfield Heights, USA
08.2021 - 03.2022
- Review and evaluate insurance claims resulting from catastrophic events, assessing coverage, liability, and settlement options. Utilize analytical skills to identify fraudulent claims and ensure accurate, fair claim resolutions.
- Conducted risk assessments on claim submissions, evaluating potential financial exposure, and recommending appropriate risk mitigation strategies.
Collaborated with underwriters and actuaries to assess risk factors, determine appropriate premium rates, and coverage options. - Adapt quickly to changing circumstances and priorities in the aftermath of catastrophic events. Demonstrate resilience and flexibility in managing workload, responding to emergencies, and collaborating with diverse stakeholders to achieve common goals.
- Assess the overall risk exposure of insurance companies to catastrophic events, and provide insights and recommendations to mitigate risks and enhance resilience.
- Assess the overall risk exposure of insurance companies to catastrophic events, and provide insights and recommendations to mitigate risks and enhance resilience.
- Collaborate with underwriters and actuaries to develop risk mitigation strategies and pricing models.
Associate Analyst I
AML Right Source
Highland Heights, USA
01.2021 - 08.2021
- Review and evaluate insurance claims resulting from catastrophic events, assessing coverage, liability, and settlement options
- Utilize analytical skills to identify fraudulent claims and ensure accurate and fair claim resolutions
- Conducted risk assessments on claim submissions, evaluating potential financial exposure and recommending appropriate risk mitigation strategies
- Collaborated with underwriters and actuaries to assess risk factors and determine appropriate premium rates and coverage options
- Adapt quickly to changing circumstances and priorities in the aftermath of catastrophic events
- Demonstrate resilience and flexibility in managing workload, responding to emergencies, and collaborating with diverse stakeholders to achieve common goals
Child Protection Supervisor
Division of Children and Family Services
Cleveland, USA
04.2018 - 12.2020
- Provide strong leadership and supervision to a team of (6) child protection workers, ensuring effective case management, adherence to agency policies and procedures, and high-quality service delivery
- Ability to assess the level of risk to children and families based on factors such as abuse history, caregiver capacity, and environmental factors, and develop appropriate intervention plans
- Thorough understanding of child protection laws, regulations, and policies governing the investigation and intervention process, ensuring compliance with legal requirements and agency protocols
- Ability to critically evaluate information and evidence gathered during investigations, assess the credibility of allegations, and make informed decisions regarding child safety and well-being
- Collaborative approach to working with multidisciplinary teams, including social workers, law enforcement, medical professionals, and legal professionals, to coordinate services and ensure holistic support for children and families
Education
Bachelors Degree -
The University of Toledo
Toledo08.2012
Skills
- Claim Analysis & Risk Assessment
- Data Visualization & Presentation
- Legal Interpretation & Collaboration
- Report Generation & Documentation
- Cross-Functional Team Collaboration
- Client Communication & Relationship Building
- Process Improvement & Compliance
- Certificates of insurance
- Bond compliance
- UAV insurance tracking
- Real estate asset coverage
- Compliance audits
- Regulatory standards
- Relationship management
Timeline
Global Commercial Insurance and Claims Coordinator
GHD
05.2024 - Current
Auto Claims Adjuster
American Family Insurance
01.2023 - 12.2023
Telephone Claims Adjuster
National General Insurance
03.2022 - 11.2022
Material Damage Adjuster
Progressive Insurance
08.2021 - 03.2022
Associate Analyst I
AML Right Source
01.2021 - 08.2021
Child Protection Supervisor
Division of Children and Family Services
04.2018 - 12.2020
Bachelors Degree -
The University of Toledo
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