Cyn'ser Allen
Anderson,SC
Summary
Seeking Customer Service Agent role with 1 year of experience in customer support and problem resolution. Skilled in customer satisfaction strategies, sales, and live chat support. Demonstrated ability to resolve inquiries and improve customer retention, ready to bring expertise to a dynamic team.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service
Conduent
09.2023 - 11.2023
- Assist customers by addressing inquiries and resolving issues related to healthcare accounts, ensuring clarity in benefits and claim procedures.
- Updated customer service database with new information, address changes and contact details.
- Delivered prompt service to prioritize customer needs.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
CSR Inbound 1
Foundever
08.2022 - 01.2023
- Resolved customer inquiries and complaints, ensuring timely and accurate information on billing, payment processing, and company policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Customer Support & Sales Advocate
Concentrix
01.2022 - 06.2022
- Cultivate new customer relationships to meet sales goals and service targets.
- Developed and implemented sales strategies to increase revenue.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Electrolux Operator
Human Technologies Inc
09.2021 - 11.2021
- Execute precise assembly tasks following detailed instructions, ensuring error-free completion of products.
- Fed raw materials into machines.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Customer Service Representative
TPUSA Inc Teleperformance
04.2021 - 05.2021
- Ensure customer satisfaction by proactively addressing needs and effectively resolving inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
Crew Team Member
Carrols LLC Carrols Corporation Sole
10.2018 - 12.2019
- Ensure cooking supplies and workstations are ready for use, contributing to efficient kitchen operations and transitions.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted other team members to achieve goals.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
Key Holder/Sales Associate
Freds
03.2019 - 05.2019
- Train and mentor team members on operational procedures and sales techniques to achieve performance goals.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Westside High School
Bachelor of Science - Criminal Justice
Strayer University
09.2027
Skills
- Report Generation
- Data Entry
- Product Knowledge
- Complaint resolution
- Microsoft Office Suite
- Conflict Resolution
Timeline
Healthcare Customer Service
Conduent
09.2023 - 11.2023
CSR Inbound 1
Foundever
08.2022 - 01.2023
Customer Support & Sales Advocate
Concentrix
01.2022 - 06.2022
Electrolux Operator
Human Technologies Inc
09.2021 - 11.2021
Customer Service Representative
TPUSA Inc Teleperformance
04.2021 - 05.2021
Key Holder/Sales Associate
Freds
03.2019 - 05.2019
Crew Team Member
Carrols LLC Carrols Corporation Sole
10.2018 - 12.2019
High School Diploma -
Westside High School
Bachelor of Science - Criminal Justice
Strayer University
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