Cyntaya Dery
Elkton
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
MMARS
01.2024 - Current
- A DDA Supervisor has operational responsibility of the CCS program to include regulatory compliance and program specific outcomes related to the strategic plan
- Under the direct supervision of the CCS Vice Presidents, Program Managers maintain program efficiencies as well as oversight of effective delivery of quality services within the CCS program
- The Supervisor maintains supervision of a team of mobile supervisors in a designated area
- Collaborate with all CCS Program Managers to ensure standardization across the program
- As a valued member and trusted advisor to the MMars leadership team, this individual will possess proven ability to drive programmatic initiatives in a rapidly growing, complex environment in a way that is consistent with the organizational philosophies of person centeredness and shared leadership
- Essential Duties include monitoring key performance metrics, initiating program priorities, providing supervision and support to supervisors, ensuring compliance with contractual and regulatory requirements, and facilitating a culture of learning
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
CCS II
The Coordinating Center
03.2023 - 12.2023
- Assist participants with intellectual/developmental disabilities in the development of an appropriate and relevant Person-Centered Plan
- Explore and access services and supports in a timely manner, ensuring the most integrated setting appropriate to meet the individual's needs
- Perform site visits, in person and telephonic care coordination, and monitor the provision of services to individuals
- Assist with transitioning and transfer activities in an expeditious manner to ensure continuity of supports/services
- Maximize individuals' participation in the team process and promote opportunities for those who choose to lead their team meetings, helping to resolve any conflicts within the team that arise
- Respond to provider-generated incident reports in a timely manner to ensure the individual's health and safety is adequately addressed
- Consistently provide and accurately document sufficient level of consumer services to meet agency documentation billing standards in multiple databases
- Prioritize, develop, and manage your own schedule to ensure timely completion of work
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Person centered program Coordinator
Kent Center Inc.
02.2021 - 03.2023
- Maintenance, contributing to, and training on the person-centered plans (PCP) for every person served by KCI
- Advocating for the people supported by KCI to receive the support they need to reach their fullest potential and live their richest lives
- Ensuring that all services on the PCP are aligned with current waiver services
- Promoting independence and self-advocacy for the people we support to contribute to or run their own PCP
- Submit all necessary paperwork for funding (MSGR or SSP) and planning (PCP) to DDA
- Ensure that all necessary services are funded and to ensure that all services that are delivered are identified as funded by DDA correspondence
- Enter and investigate all incident reports and hold all meetings involving incident reports
- Liaison between KCI and DDA or loved ones of people we support
- Training, hiring and evaluating new staff
- Assisting in grant writing and public relations/ advertising and fundraising
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
ESL Teacher
Lifting Up Holy Hands Academy
12.2019 - 01.2021
- Preparing lesson plans in accordance with students' learning needs
- Designing and presenting educational material
- Tailoring lessons to accommodate differences in learning style and speed
- Evaluating students' progress
- Preparing and disseminating progress reports at regular intervals
- Remaining knowledgeable about and respectful of cultural differences within the classroom
- Assisting students with their technical difficulties, where possible
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
Transitional Services Coordinator
Inova Health System
09.2017 - 12.2019
- Educate patients and families about health care plans and options
- Assisting in making clinical decisions for routine patient care
- Accurately document and submit medical records
- Demonstrate knowledge in medical care; such as diagnostic procedures, medication, symptoms, and other treatment-related therapies
- Provide emotional support to patients and families
- Evaluate and determine needs of patients
- Develop new workflows and evaluate teamwork
- Implement physician orders and other nursing procedures
- Create an environment for open communication
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Back Office Supervisor
Primary Care@Foxhall
08.2015 - 09.2017
- Supervising office personnel and training new employees on office systems, procedures and job tasks
- Maintaining confidentiality of personal and financial data in accordance with local, state and federal governmental regulations
- Accomplishes nursing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures
- Meets nursing operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements
- Meets nursing financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
- Maintains nursing guidelines by writing and updating policies and procedures
- Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments
- Optimized resource allocation by tracking employee schedules, workload, and availability.
- Enhanced team productivity through regular performance monitoring and feedback sessions.
Medical Assistant II
Bayhealth Orthopedics
11.2014 - 08.2015
- Obtain patient history, vital signs and assisting physician in performing simple office procedures
- Perform front-office duties necessary for the efficient day-to-day operation of an outpatient physician office practice
- Mentor and train staff in the Medical Assistant I position
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant / Patient Coordinator
National Spine and Pain Center
02.2013 - 11.2014
- Provides administrative support to health care providers within the practice
- Coordinates all patient appointments for the providers and ensures that proper referrals are in place prior to the appointment
- Schedules, re-schedules and cancels patient appointments
- Reviews key registration elements with patients during time of scheduling
- Verifies information on the phone with patients, and when they check in
- Ensures that patients with changes in existing information, or new patients, are transferred to the RRC
- Provides pertinent information and instructions to patients regarding the Practice and the Hospital
- Possess a thorough knowledge of all HMO, managed care, other third party insurers and works with the appropriate Billing office on any insurance-related questions or issues
- Pulls patient charts prior to scheduled appointments, preparing them with the appropriate encounter form
- Ensures that the providers have the necessary supplies for the type of appointment and that the supplies are properly labeled with the patient information
- Performs all patient check-in and check-out functions including copay collection, obtaining waiver forms for a missing referral, scheduling follow-up appointments, etc
- Assists patients with questions and coordinates any necessary resources including transport, interpreters and other services as requested by patients
- Provides efficient and superior customer service
- Performs daily management of encounter form processing and reconciliation, reviewing all encounter forms before they leave the practice
- Ensures all sections are properly filled out and obtains missing information as needed
- Copies and faxes all materials in accordance with practice requirements
- Provides cross coverage for other staff members for absences and vacations as needed
- Trains new staff and serves as a resource within the practice for all staff
- Maintains confidentiality and privacy consistent with HIPAA guidelines
- All other duties assigned by Administrative Manager as required to promote a smooth patient flow, and an efficient work environment
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Patient Service Technician
Labcorp
11.2009 - 11.2012
- Exhibited the proficiency in the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, Test Cup, pediatric blood collections, difficult draws (patients in long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities)
- Also work in an Infectious Disease office Monday thru Friday
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Patient Care Technician I
Bayhealth Medical Center
08.2008 - 11.2009
- Rotated between Inpatient phlebotomy, Outpatient phlebotomy and EKG
- Drew patient's blood, collect urine, and stool samples for occult blood testing
- When working in EKG I performed diagnostic tests to access the heart rhythm and rate in patients
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
Master of Science - Public Health
Purdue Global
Indianapolis, IN12.2025
Bachelors - Health administration
Strayer University
Wilmington, DE12.2023
Tefl Certification - ESL Education
Tefl Fullcircle
Online 12.2019
Multi Skilled Health - Medical Assisting
Star Technical Institiute
Dover, DE08.2016
High School Diploma -
Kent County High School
Worton, MD06.2005
Skills
- Emotional Intelligence
- Self Awareness
- Active Listening
- Communication skills
- Managed care
- Curriculum development
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Case Management
- Writing Skills
Accomplishments
- Supervised team of staff members.
Certification
- ESL Certification
- ESOL Certification
Timeline
Supervisor
MMARS
01.2024 - Current
CCS II
The Coordinating Center
03.2023 - 12.2023
Person centered program Coordinator
Kent Center Inc.
02.2021 - 03.2023
ESL Teacher
Lifting Up Holy Hands Academy
12.2019 - 01.2021
Transitional Services Coordinator
Inova Health System
09.2017 - 12.2019
Back Office Supervisor
Primary Care@Foxhall
08.2015 - 09.2017
Medical Assistant II
Bayhealth Orthopedics
11.2014 - 08.2015
Medical Assistant / Patient Coordinator
National Spine and Pain Center
02.2013 - 11.2014
Patient Service Technician
Labcorp
11.2009 - 11.2012
Patient Care Technician I
Bayhealth Medical Center
08.2008 - 11.2009
Master of Science - Public Health
Purdue Global
Bachelors - Health administration
Strayer University
Tefl Certification - ESL Education
Tefl Fullcircle
Multi Skilled Health - Medical Assisting
Star Technical Institiute
High School Diploma -
Kent County High School
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