Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthania murphy

shreveport

Summary

Dynamic professional with a proven track record at Ll Brandon Transitional Home for Boys, excelling in staff management and customer service. Skilled in training and mentoring, I enhanced team productivity through efficient workflows and improved resident satisfaction by fostering a supportive community. Adept at crisis intervention and advocating for impactful policy changes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor

Ll Brandon Transitional Home for Boys
10.2020 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Mental Health Technician

Physician Behavioral Hospital
07.2023 - 03.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Resident Advisor

Job Corb
03.2022 - 07.2024
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.
  • Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
  • Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
  • Educated residents on university policies, promoting responsible behavior within the residence hall community.

Youth Service Worker/Senior Resident Advisor

Ware Youth Center
09.2009 - 10.2017
  • Managed program budgets responsibly, allocating funds towards the most pressing needs or strategic priorities as determined by organizational leadership.
  • Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
  • Provided crisis intervention support when necessary, connecting youths with appropriate resources for immediate assistance.
  • Advocated for policy changes that positively impacted the lives of young people within our community by attending public meetings or engaging with key stakeholders directly.
  • Improved communication between staff and youths by organizing regular meetings and feedback sessions.

Education

High School Diploma -

Red River High
Coushatta, LA
05-2005

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Mental Health Technician

Physician Behavioral Hospital
07.2023 - 03.2024

Resident Advisor

Job Corb
03.2022 - 07.2024

Supervisor

Ll Brandon Transitional Home for Boys
10.2020 - 03.2025

Youth Service Worker/Senior Resident Advisor

Ware Youth Center
09.2009 - 10.2017

High School Diploma -

Red River High

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