Cynthea Alva
Carson City,NV
Summary
- Confidentiality: Obey any and all company legal regulations to refrain from sharing documents and information with cases that are deemed confidential.
- Document management: Completed file audits and all requests or questions for missing documents.
- Great customer service and verbal skills.
- Computer programs and proficiencies: Microsoft Outlook, Teams, Word, Kofax, Clover, Advanced MD, EHR Systems, Mitel, EPIC, Docs and images software
Overview
2
2
years of professional experience
Work History
Data Entry Clerk
Department Of Public Safety
08.2021 - 05.2022
- Verify, sort, audit files for Nevada Sex Offender Registry.
- Locate and correct data entry errors.
- Remove outdated case information.
- Scan, index, and audit files to Docs and Images system.
- Sort, organize, and maintain office records accurately.
- Make copies, fax, and print documents.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive case information, ensuring compliance with industry regulations and company policies.
Office Assistant
Mountain West Sport And Spine
05.2022 - 01.2023
- Interacted with patients by phone, email, or in-person to provide information.
- Schedule EMG's, TPI's, Ultrasound injections and botox injections.
- Handle incoming and outgoing phone calls and emails per day.
- Obtain and verify insurance and billing information.
- Scan medical records and update patients charts.
- Take copayments and assist patients with any billing or questions they had.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
Front Desk Receptionist
Reno Orthopedic Clinic
04.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled follow up appointments with the correct orthopedic doctor.
- Created new charts and same day appointments for or walk in clinic.
- Handled credit card and cash payments daily.
- Answered and distributed 30+ calls per day.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Procter R Hug High School
Reno, NV07.2021
Timeline
Front Desk Receptionist
Reno Orthopedic Clinic
04.2023 - 07.2023
Office Assistant
Mountain West Sport And Spine
05.2022 - 01.2023
Data Entry Clerk
Department Of Public Safety
08.2021 - 05.2022
High School Diploma -
Procter R Hug High School