Summary
Overview
Work History
Education
Timeline
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Cynthea Alva

Carson City,NV

Summary

  • Confidentiality: Obey any and all company legal regulations to refrain from sharing documents and information with cases that are deemed confidential.
  • Document management: Completed file audits and all requests or questions for missing documents.
  • Great customer service and verbal skills.
  • Computer programs and proficiencies: Microsoft Outlook, Teams, Word, Kofax, Clover, Advanced MD, EHR Systems, Mitel, EPIC, Docs and images software

Overview

2
2
years of professional experience

Work History

Data Entry Clerk

Department Of Public Safety
08.2021 - 05.2022
  • Verify, sort, audit files for Nevada Sex Offender Registry.
  • Locate and correct data entry errors.
  • Remove outdated case information.
  • Scan, index, and audit files to Docs and Images system.
  • Sort, organize, and maintain office records accurately.
  • Make copies, fax, and print documents.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive case information, ensuring compliance with industry regulations and company policies.

Office Assistant

Mountain West Sport And Spine
05.2022 - 01.2023
  • Interacted with patients by phone, email, or in-person to provide information.
  • Schedule EMG's, TPI's, Ultrasound injections and botox injections.
  • Handle incoming and outgoing phone calls and emails per day.
  • Obtain and verify insurance and billing information.
  • Scan medical records and update patients charts.
  • Take copayments and assist patients with any billing or questions they had.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Front Desk Receptionist

Reno Orthopedic Clinic
04.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled follow up appointments with the correct orthopedic doctor.
  • Created new charts and same day appointments for or walk in clinic.
  • Handled credit card and cash payments daily.
  • Answered and distributed 30+ calls per day.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.
  • Completed all tasks in compliance with company policies and procedures.

Education

High School Diploma -

Procter R Hug High School
Reno, NV
07.2021

Timeline

Front Desk Receptionist

Reno Orthopedic Clinic
04.2023 - 07.2023

Office Assistant

Mountain West Sport And Spine
05.2022 - 01.2023

Data Entry Clerk

Department Of Public Safety
08.2021 - 05.2022

High School Diploma -

Procter R Hug High School

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Cynthea Alva