CYNTHES LILIOSA MABURUSE
Milton Park,HA
Summary
BCom (Hons) Retail & Logistics Management graduate from Midlands State University (Upper Second Division – 2.1), with strong academic grounding in procurement, merchandising, retail planning, consumer behaviour, logistics, and brand management. Possesses hands-on experience in retail and wholesale operations, having worked as both a Documents Controller and Till Operator. Skilled in maintaining accurate operational records, ensuring compliance with statutory and company requirements, and supporting smooth audit processes. Demonstrates strong customer service abilities, cash-handling accuracy, and efficiency in high-volume sales environments. Recognized for attention to detail, confidentiality, and the ability to bridge academic knowledge with practical retail operations to enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Documents Controller
OK Zimbabwe
01.2019 - 12.2020
- Maintained, organized, and safeguarded operational records including invoices, receipts, stock movement records, supplier agreements, and compliance certificates.
- Ensured compliance of documentation with statutory and company requirements (ZIMRA, NSSA, health & safety regulations).
- Verified accuracy of stock records, goods received notes, transfer notes, and sales documentation; reconciled supplier invoices with purchase orders and delivery notes.
- Controlled the flow of documents across departments while ensuring confidentiality and secure access to sensitive information.
- Supported internal and external audits by preparing required documentation, generating reports, and serving as a key reference point during compliance checks.
Till Operator
OK Zimbabwe
02.2017 - 12.2018
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Processed payments swiftly using POS systems, maintaining high levels of accuracy in cash handling.
- Assisted customers with inquiries, providing knowledgeable support on products and promotions.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly.
- Collaborated with team members to streamline checkout processes, enhancing service speed and efficiency.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
Graduate Trainee
BonMarché Supermarket
12.2014 - 11.2015
- Conducted stock counts, merchandising, and buying activities
- Supervised receiving and dispatch operations
- Supported checkout operations and customer engagement
Education
BCom (Hons) - Retail & Logistics Management
Midlands State University
01.2016
High School -
Maungwa High School
01.2011
Skills
- Retail & Logistics Management
- Procurement & Merchandising
- Supply Chain Operations
- Stock & Inventory Control
- Customer Service Excellence
- Cash Handling & POS Operations
- Document Management & Filing
- MS Word & Excel
Languages
Shona - Native
English - Advanced
References
Mr, Matiza, Branch Manager, +263717493771, OK Third Street Harare CBD, Third Street, Harare CBD, Zimbabwe
Timeline
Documents Controller
OK Zimbabwe
01.2019 - 12.2020
Till Operator
OK Zimbabwe
02.2017 - 12.2018
Graduate Trainee
BonMarché Supermarket
12.2014 - 11.2015
BCom (Hons) - Retail & Logistics Management
Midlands State University
High School -
Maungwa High School
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