Cynthia
Nashville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Baked On 8th
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Manager
Win Bubble Tea
01.2020 - 08.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Seasonal Team Member
Target
11.2020 - 01.2021
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Server/Cashier Team Lead
Hopdoddy Burger Bar
08.2019 - 01.2020
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
No Degree - General Education
Nashville State Community College
Nashville, TNBachelor of Journalism - Environmental Journalism
Middle Tennessee State University
Murfreesboro, TN05.2025
Skills
- Shipping procedures understanding
- Live chat support
- Multi-line phone talent
- Critical Thinking
- Relationship Building
- Customer Retention Strategies
- Teamwork and Collaboration
- Customer Education
- Complaint resolution
- Key holder experience
- Conflict Resolution
Accomplishments
- Cultural Humility Lab Certification
- Deans List: MTSU, NSCC
- Certified in basic first-aid training
Timeline
Customer Service Representative
Baked On 8th
09.2022 - Current
Seasonal Team Member
Target
11.2020 - 01.2021
Assistant Manager
Win Bubble Tea
01.2020 - 08.2022
Server/Cashier Team Lead
Hopdoddy Burger Bar
08.2019 - 01.2020
No Degree - General Education
Nashville State Community College
Bachelor of Journalism - Environmental Journalism
Middle Tennessee State University
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