CYNTHIA ABEL
Powell,TX
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
31
31
years of professional experience
Work History
Business Manager
St. Clair Dental, Pllc
Granbury, TX
02.2015 - Current
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Managed 4 team members in all areas of Practice, resulting in increase in annual revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Work closely with Dental representatives on over fee schedules
- Work on outstanding insurance aging report
- Account Receivables
- Verified Insurance
- End of day finances
Office Manager
J. Michael Lloyd, D.D.S,M.S.D
Arlington, TX
11.1997 - 04.2014
- Built and maintained effective accounts receivable and cash flow monitoring systems
- Managed 7 team members
- Educated my staff on Managed Care updates
- Coordinated appointment schedules for both the dentist and hygienist
- Worked with Dentaquest and MCNA Programs
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Thoroughly gathered and recorded medical and dental histories and vital signs of patients
- Expertly filed patients' charts and processed billing and payments
- Managed invoices and transaction receipts
- Recommended products and devices for patients’ home care
- Acquired insurance authorizations for procedures
- Prepared prescription refill requests on behalf of the physician
- Scheduled patient appointments
- Monitored shared email in-boxes and ensured inquiries were addressed
- Acquired insurance authorizations for outpatient day surgeries
- Arranged and Scheduled all outpatient day surgery cases
- Works very closely with all PPO and DHMO representatives on fee schedule increases
- Monitored ALL CE'S for the Doctor and hygienists
- Daily Deposits
- Monthly report
Office Manager
Edward Hobbs, D.D.S
Arlington, TX
07.1994 - 11.1997
- Built and maintained effective accounts receivable and cash flow monitoring systems
- Identified inefficiencies and made recommendations for process improvements
- Supervised and trained, billing and collection staff
- Managed incoming and outgoing calls for busy medical office
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Handled and processed confidential patient information
- Updated patient accounts and information on a daily basis
- Daily Deposits
- Monthly reports
Education
Certification in Dental Assisting - Dental Assistant Program
TCJC
Hurst, TX1992
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-1987
Skills
- Insurance verification competency
- Insurance billing specialist
- Front office procedures expertise
- Office management professional
- Computer charting
- Dental records management
- OSHA training
- Dentrix
- Eagle Soft
- Bleaching and whitening technique
- Patient educator
- Skilled in patient settings
- Appointment scheduling proficiency
- Alphanumeric filing
- Child tooth charting
- Financial management
- Office management
- Customer service
- Organizational skills
- Data entry
- Clear oral/written communication
- Billing
- Customer relationship management
- Decision-making
- Credit and collections
- Scheduling
- Staff hiring
- Data confidentiality
- Staff training
- Team bonding
- Data collection
- Contract negotiations
- Verbal and written communication
- MS office
- Teamwork and collaboration
- Good judgment
- Professional and courteous
- Customer service management
- Managing operations and efficiency
- Administration and reporting
- Team leadership
- Administrative management
- Hiring and training
- Work Planning and Prioritization
- Problem resolution
- Business management
- Scheduling and coordinating
- Computer skills
- Vendor engagement
Accomplishments
- Supervised team of 8 staff members.
- Developed relationships with multiple representatives from other companies
- Developed relationships with other dental practices and specialities
Community Service
- Arlington Optimist Club
- Sergant of Arms for International Optimist Club
- Mansfield-Legacy Rodeo Team Sponsor
Timeline
Business Manager
St. Clair Dental, Pllc
02.2015 - Current
Office Manager
J. Michael Lloyd, D.D.S,M.S.D
11.1997 - 04.2014
Office Manager
Edward Hobbs, D.D.S
07.1994 - 11.1997
Certification in Dental Assisting - Dental Assistant Program
TCJC
High School Diploma -
Grand Prairie High School
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