Cynthia Abel
Dental Business Manager
Powell,TX
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. I am known for effective communication, problem-solving abilities, and commitment to achieving organizational goals
Overview
27
27
years of professional experience
Work History
Business Manager
St. Clair Dental, Pllc
02.2015 - Current
- Created, Managed and executed business plan and communicated company vision and objectives to motivate team
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
- Chaired weekly and monthly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services
- Managed 4 team members in all areas of the practice, resulting in an increase in annual revenue
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training team members
- Trained new employees on proper protocols and customer service standards
- Worked closely with Dental Representatives over Fee Schedules
- Worked on outstanding insurance aging report
- Account Receivables
- Verified Insurance
- End of day finances
- Month End
Business Manager
J. Michael Lloyd, D.D.S
11.1997 - 02.2015
- Built and maintained effective accounts receivable and cash flow monitoring systems
- Managed 7 team members
- Educated my staff on Managed Care updates
- Coordinated appointment schedules for both the dentist and hygiene department
- Worked with Dentaquest and MCNA Programs
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Thoroughly gathered and recorded medical and dental histories and vital signs of patients
- Expertly filed patients' charts and processed billing and payments
- Managed invoices and transaction receipts
- Recommended products and devices for patients' home care
- Acquired insurance authorizations for procedures
- Prepared prescription refill requests on behalf of the physician
- Scheduled patient appointments
- Monitored shared email in-boxes and ensured inquiries were addressed in a timely manner
- Acquired insurance authorizations for outpatient day surgeries
- Arranged and scheduled all outpatient day surgery cases
- Worked very closely with all PPO and DHMO representatives on fee schedule increases
- Monitored ALL CE'S for the Doctor and 2 Hygienists
- Daily deposits
- Monthly reports
Education
Certification - Dental Assisting
TCJC
Hurst, Tx12.1992
Mountain View College
05.1990
High School Diploma -
Grand Prairie High School
05.1987
Skills
- Insurance verification competency
- Insurance billing specialist
- Computer Charting
- Dental Records Management
- OSHA Training
- Dentrix
- Eagle Soft
- Bleaching and Whitening Technique
- Patient Educator
- Skilled in-patient settings
- Appointment schedule proficiency
- Alphanumeric filing
- Child tooth charting
- Financial management
- Office Management
- Customer Service
- Data Entry
- Oral Written Communication
- Billing
- Customer relationship Management
- Decision-making
- Credit and Collections
- Staff Hiring
- Data Confidentiality
- Team Bonding
- Data Collection
- Contract Negotiations
- Team Leadership
- Administrative Management
- Problem Resolution
- Computer Skills
Hobbies and Interests
- Traveling with Family
- Fishing
- Hunting
- Just living Life to the fullest
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager
St. Clair Dental, Pllc
02.2015 - Current
Business Manager
J. Michael Lloyd, D.D.S
11.1997 - 02.2015
Mountain View College
High School Diploma -
Grand Prairie High School
Certification - Dental Assisting
TCJC
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