Cynthia Acosta

Work History

Bluejay Wireless

Phoenix, AZ

01.2014 - 07.2016

Responded to customer requests for products, services and company information.
Used consultative sales approach to understand and meet customer needs.
Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Verizon Wireless

Phoenix, AZ

09.1998 - 06.2000

Recommended [Product or Service] to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Southwest Super Markets

Phoenix, AZ

04.1995 - 10.1998

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Answered customer questions regarding merchandise and pricing.
Assisted customers by answering questions and fulfilling requests.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Checked prices for customers and processed items sold by scanning barcodes.
Worked closely with [Job title] to solve problems and handle customer concerns.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
Answered product questions with up-to-date knowledge of sales and store promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Greeted customers, helped locate merchandise and suggested suitable options.
Actively engaged customers to provide general assistance and information on store merchandise.