Summary
Overview
Work History
Education
Skills
Languages
Timeline

Cynthia Acuna

Thornton,CO

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Dish Network Corp. Expert in client relations and administrative management, adept at multitasking and organization. Successfully boosted company image and exceeded sales targets through effective communication and comprehensive strategy development. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 10+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Receptionist Administrator

Contigo Tax
02.2019 - 04.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Account Executive

Dish Network Corp
10.2009 - 10.2019
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.

Education

High School Diploma -

Broomfield High School, Broomfield, CO

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Payment Collection
  • Mail handling
  • Document scanning and digitization
  • Appointment Scheduling
  • Document Management
  • Client Relations
  • Scheduling appointments
  • Confidential information management
  • Visitor access management
  • Office Equipment Maintenance
  • Guest Relations
  • Meeting Support
  • Fee Collection
  • Customer Service
  • Phone and Email Etiquette
  • Data Entry
  • Microsoft Office
  • Multitasking and Organization
  • Administration and Operations
  • Customer Service Management
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Administrative Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist Administrator - Contigo Tax
02.2019 - 04.2024
Account Executive - Dish Network Corp
10.2009 - 10.2019
Broomfield High School - High School Diploma,
Cynthia Acuna