Cynthia Acuna
Denver,CO
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
15
15
years of professional experience
Work History
Signature Verification
Adams County Elections Office
Brighton, CO
10.2024 - Current
- Used computer systems to verify signatures on ballots.
- Collaborated with other team members to verify signatures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives.
FC Associate
Amazon
Denver, CO
05.2023 - Current
- Inspected products for damages or defects prior to stocking shelves.
- Stocked shelves with newly arrived products.
- Organized storage areas for efficient use of space.
- Packed boxes for shipment using appropriate packing materials.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Migrant Shelter Worker
City Of Denver
Denver, Colorado
12.2023 - 03.2024
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Conducted safety checks of all areas of the facility while on duty.
- Maintained accurate records of client data using appropriate software programs.
- Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
- Counseled clients on a variety of topics including job search strategies, budgeting techniques, and housing options.
- Coordinated meetings between clients and other social service providers as needed.
- Facilitated weekly group activities focused on relationship building and life skills development.
- Provided transportation to appointments or other necessary locations when requested by clients.
- Developed relationships with local community resources to ensure access to additional services for shelter residents.
Retention Account Executive
Dish Network Corp
Thornton, Colorado
10.2009 - 10.2019
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Explained new products and services to customers.
- Compiled all calls and interactions into computer data system.
Education
High School Diploma -
Broomfield High School
Broomfield, COSkills
- Signature Verification
- Transaction verification proficiency
- Safety verification
- Order Accuracy Verification
- Delivery verifications
- Inventory verification
- Item verification
Timeline
Signature Verification
Adams County Elections Office
10.2024 - Current
Migrant Shelter Worker
City Of Denver
12.2023 - 03.2024
FC Associate
Amazon
05.2023 - Current
Retention Account Executive
Dish Network Corp
10.2009 - 10.2019
High School Diploma -
Broomfield High School