Cynthia Gallegos
Tracy,CA
Summary
Hardworking employee brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of challenging work experiences. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Community Medical Center
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage referral and/or authorization with providers and insurance companies
- Call various vendors, i.e., pharmacies, insurance companies, providers, to facilitate patient care.
Office Administrator
Sperbeck Chiropractic
07.2021 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- front office receptionist, greeted client and processed their information to facilitate visit
- mail clerk for office staff - distributer inter office and external mail responsibilities.
- communicated with external vendors/insurance companies both on phone and USPS to ensure patient information was always up to date.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while handling diverse responsibilities, including reception duties and administrative tasks.
Staffing Coordinator
VForce Staffing Services
11.2015 - 04.2018
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Provided training for new internal administrative staff
- Assisted in Workers Compensation meetings, coordinated with Client Services to facilitate employee education efforts.
- Developed strong relationships with external clients to retain and expand business prospects
Education
High School Diploma -
Duncan Russell High School
Tracy, CA06.1994
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Community Medical Center
02.2024 - Current
Office Administrator
Sperbeck Chiropractic
07.2021 - 01.2024
Staffing Coordinator
VForce Staffing Services
11.2015 - 04.2018
High School Diploma -
Duncan Russell High School
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