Cynthia Ahmad
Yukon,Oklahoma
Summary
Recognized on a regular basis for outstanding performance and contributions from Cleveland Clinic. Chosen to precept potential X-Ray Technicians at Concentra Urgent Care.
Overview
19
19
years of professional experience
Work History
Xray Technician
Concentra Urgent Care
10.2024 - Current
- Performed x-rays safely adhering to OSHA-mandated shielding protocols.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
- Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
- Enhanced patient comfort by providing clear explanations of imaging procedures.
- Ensured timely completion of exams by executing efficient workflows that balanced high-quality image acquisition with patient comfort.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Collaborated with radiologists to ensure accurate diagnoses, discussing patient histories, and sharing observations.
- Customized exam protocols based on physician orders or specific diagnostic requirements, maximizing efficiency without sacrificing quality results.
- Coordinated with other healthcare professionals to provide seamless multidisciplinary care for patients requiring additional tests or treatments after x-ray examinations.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Supported department goals and objectives by maintaining a strong working knowledge of relevant policies, procedures, and best practices.
- Managed admissions forms, patient instructions and consent documentation.
- Obtained blood samples for related laboratory testing and conducted basic tests such as Type in-office.
- Reduced patient wait times by efficiently managing appointment schedules and prioritizing urgent cases.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Documented patient data and histories and updated charts with current information.
- Actively participated in quality improvement initiatives, suggesting process improvements and implementing changes as directed by management.
- Upheld strict compliance with HIPAA regulations while handling sensitive patient information confidently and professionally throughout daily tasks.
- Assisted in implementation of digital imaging storage solution, facilitating easier access and review of patient X-rays.
- Demonstrated flexibility by covering various shifts and departments as needed, ensuring uninterrupted X-ray services.
- Optimized image quality with precise calibration of X-ray equipment, contributing to more accurate diagnoses.
- Streamlined imaging process, reducing patient wait times with efficient scheduling and equipment preparation.
- Reduced retake rates by carefully reviewing and adjusting imaging techniques based on previous outcomes.
- Engaged in continuous professional development to stay abreast of advancements in X-ray technology and techniques.
- Played key role in emergency situations, providing rapid and accurate imaging to assist in urgent diagnostic assessments.
- Updated and maintained patient records with accuracy and confidentiality, ensuring compliance with healthcare regulations.
- Maintained strict adherence to hygiene and sterilization protocols, ensuring safe environment for patients and staff.
- Participated in continuing education programs related to radiology.
- Operated radiologic equipment to obtain images of body structures.
- Repaired and troubleshot radiologic equipment.
- Assisted in diagnosis of disease and injury through radiologic examinations.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Freight Broker Agent
M & C Liquidations
05.2021 - 09.2024
- Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
- Reduced company risk exposure by thoroughly vetting all carriers before entering into contractual agreements.
- Collaborated closely with sales teams to ensure consistent alignment of goals and strategies across departments.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved.
- Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Operated under pressure during peak seasons while effectively balancing competing demands to maintain excellent service levels.
- Evaluated market trends to strategically target untapped opportunities within the freight brokerage industry.
- Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
- Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
- Monitored industry developments to stay informed about regulatory changes affecting the shipping landscape.
- Minimized shipment delays by proactively monitoring carrier performance and addressing potential issues early on.
- Supported business growth by identifying new clients and establishing long-term partnerships with them.
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Medical Assistant
Cleveland Clinic Main Campus
02.2016 - 04.2021
- Was in charge of general office duties, which included keeping track of medical records
- Performed or scheduled preventive maintenance on equipment to extend its useful life, as well as troubleshooting technical issues and coordinating repairs
- Gathered histories, vitals, and current complaints through patient interviews
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Scheduled new and existing patients' appointments
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted physicians with patient follow-up
- Completed all of the required laboratory tests
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Took blood glucose readings and kept track of them
- Was in charge of orienting and training new employees on proper procedures and policies
- Greeted patients and inquired about their well- -being since their last visit
- Directed patients to examination rooms and arranged for transportation as needed
- Went to all of the mandatory training, education, and meetings
- Worked with medical and administrative staff to keep the environment patient -centered, engaging, and compassionate
- Called and faxed pharmacies to submit prescriptions and refills
- Created medical records and entered new patient data
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results
- Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
Owner/Operations Manager
Manny's Quick Stop
10.2005 - 08.2015
- Assessed upcoming program plans in order to forecast resource requirements
- Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency
- Completed daily reviews of financial reports and investigated variances with accounting staff to keep records accurate
- Devised, implemented, and tracked promotional strategies to increase long- term business success by maximizing sales and profits
Education
Healthcare Administrator - Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH01.2021
Medical Assistant/Limited Scope X-Ray Tech - Certificate - X-Ray Technician And Medical Assistant
Heritage College
Middleburg Heights, OH01.2015
Skills
- Proficient in Epic
- Proficient in Allscripts/Touchworks
- Microsoft Word
- Excel
- Outlook
- X-Ray Technician
- EKG
- PFT
- Breath Alcohol Testing
- DOT Urine Collecting
- Urinalysis
- Audiogram
- Human Performance Physicals
- DOT Physical
- Wound Care
- Phlebotomist
- OSHA Mask Fit Tests
- Efficient and reliable team player
- Patient scheduling
- Proper sterilization techniques
- Fluent in Arabic
- Sterile technique
- Restocking lab supplies
- Hospital business administration
- Medical records management
- Autoclaving
- Total quality management
- Clinical review
- Specimen handling
- Detail-oriented
- Conflict resolution abilities
- OSHA guidelines
- Current BLS from AHA
- Case management
- Patient relations
- Business Strategy
- Sales Advocate/Advisor
- Lab equipment setup
- Strategist of Sales and Business
- Entrepreneur
- Human anatomy and physiology
- Call center trainer
- Calm and level-headed under duress
Timeline
Xray Technician
Concentra Urgent Care
10.2024 - Current
Freight Broker Agent
M & C Liquidations
05.2021 - 09.2024
Medical Assistant
Cleveland Clinic Main Campus
02.2016 - 04.2021
Owner/Operations Manager
Manny's Quick Stop
10.2005 - 08.2015
Healthcare Administrator - Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Medical Assistant/Limited Scope X-Ray Tech - Certificate - X-Ray Technician And Medical Assistant
Heritage College
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