Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Akers- Hall

MacArthur,WV

Summary

I am a skilled health care business management professional prepared for the leadership role of Sr. Payer Manager Enrollment . I am currently the Business Office Manager of a 120 bed Nursing Home facility with extensive experience in overseeing daily operations of the business office. I bring a strong focus on team collaboration, strategic planning and achieving results. Known for reliability, adaptability, and effective communication. I also have some former experience in Payer enrollment.

Overview

18
18
years of professional experience

Work History

Business Office Manager

Genesis Healthcare
03.2024 - Current
  • Revenue Cycle Management
  • Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
  • Insurance Verifications
  • Private Collections
  • Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
  • Work with Social Security Office to secure Resident's funds when necessary.
  • Handle Facility's Petty Cash Box & Resident's Petty Cash Box
  • Complete Monthly Account Reconciliations
  • Managed billing processes and collections, improving cash flow efficiency.
  • Oversaw daily operations of business office, ensuring compliance with regulatory standards.
  • Implemented office policies, enhancing workflow and productivity.
  • Analyzed financial reports to identify discrepancies and drive corrective actions.
  • Coordinated staff training sessions, fostering professional development and team cohesion.
  • Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

Adjunct Professor

New River Community and Technical College
08.2007 - Current
  • Medical Insurance Billing
  • ICD-9 Diagnostic Coding
  • CPT Procedural Coding
  • Mentored students to support their academic growth and professional development.
  • Developed and delivered engaging online course materials and lectures.
  • Evaluated student performance through assessments, ensuring consistent academic standards.
  • Facilitated student discussions and provided timely feedback on assignments.
  • Designed and updated course syllabi in accordance with accreditation requirements.
  • Developed strong relationships with students through timely communication and empathetic understanding of their individual needs.
  • Nurtured a positive virtual classroom culture by setting clear expectations and promoting respectful communication among peers.
  • Monitored student performance data closely, identifying at-risk individuals early on and intervening with targeted support strategies as necessary.
  • Incorporated real-world examples into lessons to demonstrate the practical application of theoretical concepts.
  • Implemented assessment tools to measure student progress, adjusting teaching strategies as needed for optimal results.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Used exams, quizzes and assignments to assess student comprehension.

Business Office Manager

Genesis Healthcare
06.2018 - 03.2024
  • Revenue Cycle Management
  • Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
  • Insurance Verifications
  • Private Collections
  • Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
  • Work with Social Security Office to secure Resident's funds when necessary.
  • Handle Facility's Petty Cash Box & Resident's Petty Cash Box
  • Complete Monthly Account Reconciliations
  • Managed billing processes and collections, improving cash flow efficiency.
  • Oversaw daily operations of business office, ensuring compliance with regulatory standards.
  • Implemented office policies, enhancing workflow and productivity.
  • Analyzed financial reports to identify discrepancies and drive corrective actions.
  • Coordinated staff training sessions, fostering professional development and team cohesion.
  • Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

Business Office Manager

Stonerise Healthcare
10.2016 - 06.2018
  • Revenue Cycle Management
  • Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
  • Insurance Verifications
  • Private Collections
  • Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
  • Work with Social Security Office to secure Resident's funds when necessary.
  • Handle Facility's Petty Cash Box & Resident's Petty Cash Box
  • Complete Monthly Account Reconciliations
  • Managed billing processes and collections, improving cash flow efficiency.
  • Oversaw daily operations of business office, ensuring compliance with regulatory standards.
  • Implemented office policies, enhancing workflow and productivity.
  • Analyzed financial reports to identify discrepancies and drive corrective actions.
  • Coordinated staff training sessions, fostering professional development and team cohesion.
  • Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

Business Office Supervisor

Genesis Healthcare
03.2010 - 10.2016
  • Revenue Cycle Management
  • Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
  • Insurance Verifications
  • Private Collections
  • Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
  • Work with Social Security Office to secure Resident's funds when necessary.
  • Handle Facility's Petty Cash Box & Resident's Petty Cash Box
  • Complete Monthly Account Reconciliations
  • Managed billing processes and collections, improving cash flow efficiency.
  • Oversaw daily operations of business office, ensuring compliance with regulatory standards.
  • Implemented office policies, enhancing workflow and productivity.
  • Analyzed financial reports to identify discrepancies and drive corrective actions.
  • Coordinated staff training sessions, fostering professional development and team cohesion.
  • Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

Education

Some College (No Degree) - English Literature

Mountain State University
Beckley, WV

No Degree - Medical Assisting Certificate

Raleigh County Vocational Technical Center
Beckley, WV

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Administrative coordination
  • Records management
  • Electronic medical records (EMR) systems
  • Computer skills
  • Customer engagement
  • Experienced with MS Office applications
  • Experienced with Google applications
  • Proficient in Point Click Care

Timeline

Business Office Manager

Genesis Healthcare
03.2024 - Current

Business Office Manager

Genesis Healthcare
06.2018 - 03.2024

Business Office Manager

Stonerise Healthcare
10.2016 - 06.2018

Business Office Supervisor

Genesis Healthcare
03.2010 - 10.2016

Adjunct Professor

New River Community and Technical College
08.2007 - Current

Some College (No Degree) - English Literature

Mountain State University

No Degree - Medical Assisting Certificate

Raleigh County Vocational Technical Center