Cynthia Akers- Hall
MacArthur,WV
Summary
I am a skilled health care business management professional prepared for the leadership role of Sr. Payer Manager Enrollment . I am currently the Business Office Manager of a 120 bed Nursing Home facility with extensive experience in overseeing daily operations of the business office. I bring a strong focus on team collaboration, strategic planning and achieving results. Known for reliability, adaptability, and effective communication. I also have some former experience in Payer enrollment.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Genesis Healthcare
03.2024 - Current
- Revenue Cycle Management
- Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
- Insurance Verifications
- Private Collections
- Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
- Work with Social Security Office to secure Resident's funds when necessary.
- Handle Facility's Petty Cash Box & Resident's Petty Cash Box
- Complete Monthly Account Reconciliations
- Managed billing processes and collections, improving cash flow efficiency.
- Oversaw daily operations of business office, ensuring compliance with regulatory standards.
- Implemented office policies, enhancing workflow and productivity.
- Analyzed financial reports to identify discrepancies and drive corrective actions.
- Coordinated staff training sessions, fostering professional development and team cohesion.
- Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Adjunct Professor
New River Community and Technical College
08.2007 - Current
- Medical Insurance Billing
- ICD-9 Diagnostic Coding
- CPT Procedural Coding
- Mentored students to support their academic growth and professional development.
- Developed and delivered engaging online course materials and lectures.
- Evaluated student performance through assessments, ensuring consistent academic standards.
- Facilitated student discussions and provided timely feedback on assignments.
- Designed and updated course syllabi in accordance with accreditation requirements.
- Developed strong relationships with students through timely communication and empathetic understanding of their individual needs.
- Nurtured a positive virtual classroom culture by setting clear expectations and promoting respectful communication among peers.
- Monitored student performance data closely, identifying at-risk individuals early on and intervening with targeted support strategies as necessary.
- Incorporated real-world examples into lessons to demonstrate the practical application of theoretical concepts.
- Implemented assessment tools to measure student progress, adjusting teaching strategies as needed for optimal results.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used exams, quizzes and assignments to assess student comprehension.
Business Office Manager
Genesis Healthcare
06.2018 - 03.2024
- Revenue Cycle Management
- Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
- Insurance Verifications
- Private Collections
- Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
- Work with Social Security Office to secure Resident's funds when necessary.
- Handle Facility's Petty Cash Box & Resident's Petty Cash Box
- Complete Monthly Account Reconciliations
- Managed billing processes and collections, improving cash flow efficiency.
- Oversaw daily operations of business office, ensuring compliance with regulatory standards.
- Implemented office policies, enhancing workflow and productivity.
- Analyzed financial reports to identify discrepancies and drive corrective actions.
- Coordinated staff training sessions, fostering professional development and team cohesion.
- Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Business Office Manager
Stonerise Healthcare
10.2016 - 06.2018
- Revenue Cycle Management
- Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
- Insurance Verifications
- Private Collections
- Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
- Work with Social Security Office to secure Resident's funds when necessary.
- Handle Facility's Petty Cash Box & Resident's Petty Cash Box
- Complete Monthly Account Reconciliations
- Managed billing processes and collections, improving cash flow efficiency.
- Oversaw daily operations of business office, ensuring compliance with regulatory standards.
- Implemented office policies, enhancing workflow and productivity.
- Analyzed financial reports to identify discrepancies and drive corrective actions.
- Coordinated staff training sessions, fostering professional development and team cohesion.
- Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Business Office Supervisor
Genesis Healthcare
03.2010 - 10.2016
- Revenue Cycle Management
- Medical Insurance Billing- Including but not limited to Medicare, Medicaid, Managed-Care Plans, Worker's Comp & Private Ins Plans
- Insurance Verifications
- Private Collections
- Assist family’s with WV Medicaid Applications- Including reviewing assets. Communicating with State agencies on behalf of residents to ensure their coverage.
- Work with Social Security Office to secure Resident's funds when necessary.
- Handle Facility's Petty Cash Box & Resident's Petty Cash Box
- Complete Monthly Account Reconciliations
- Managed billing processes and collections, improving cash flow efficiency.
- Oversaw daily operations of business office, ensuring compliance with regulatory standards.
- Implemented office policies, enhancing workflow and productivity.
- Analyzed financial reports to identify discrepancies and drive corrective actions.
- Coordinated staff training sessions, fostering professional development and team cohesion.
- Managed financial operations for the facility, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for office supplies.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Education
Some College (No Degree) - English Literature
Mountain State University
Beckley, WVNo Degree - Medical Assisting Certificate
Raleigh County Vocational Technical Center
Beckley, WVSkills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Administrative coordination
- Records management
- Electronic medical records (EMR) systems
- Computer skills
- Customer engagement
- Experienced with MS Office applications
- Experienced with Google applications
- Proficient in Point Click Care
Timeline
Business Office Manager
Genesis Healthcare
03.2024 - Current
Business Office Manager
Genesis Healthcare
06.2018 - 03.2024
Business Office Manager
Stonerise Healthcare
10.2016 - 06.2018
Business Office Supervisor
Genesis Healthcare
03.2010 - 10.2016
Adjunct Professor
New River Community and Technical College
08.2007 - Current
Some College (No Degree) - English Literature
Mountain State University
No Degree - Medical Assisting Certificate
Raleigh County Vocational Technical Center
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