Cyndee Albertson
Regional Director
Placentia,California
Summary
Accomplished Executive Director, and uniquely qualified leader, bringing over 30 years of Social Service operations, leadership, and nonprofit administration. Superior organizational and communication skills. Effective leader with proven business skills to successfully expand impact, achieve vision, mission and goals of the organization, while ensuring its financial stability and sustainable growth. Excellent public relations and speaking skills, with an emphasis in fund raising activities and business expansion, recognized for leveraging resources gradrupling participation, delivering mission-critical results. Skilled in directing high-performing teams to develop solutions to operational challenges.
Overview
32
32
years of professional experience
Work History
Executive Director
Family Promise of Orange County
11.2017 - Current
- Led exponential program growth (308%) while simultaneously tripling revenue
- Maximized donor cultivation efforts, increasing total number of donors by 25%
- Prepared business and program plan to build seven-unit apartment complex to serve as short-term housing program for families experiencing homelessness
- Raised $3.2 of $3.7mil building campaign
- Established and retained high leverage partnerships and public relationships ensuring organizational and financial objectives are met
- Promoted mission of organization via impactful public speaking skills
- Led extensive expansion of partnerships to drive collaboration, engagement and revenue stream development
- Ensured budget goals were met, while maintaining program integrity and quality service
- Throughout 2020 pandemic, ensured that 100% of graduate families sustained their housing.
- Provided exceptional counseling, case management, education and job training to diverse client base
- Drove strategic improvements to enhance operational and organizational efficiencies
- Supervised writing of all grant applications and checked information for accuracy prior to submission
- Facilitated revenue growth over $1mil in annual donations for 4+ years
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results
Chief Program Officer
H.O.P.E
05.2017 - 11.2017
- Improved organizational image through public speaking engagements
- Prepared grants and implemented grant tracking and reporting system
- Increased impact of services by implementing case management program
- Prepared curriculum and lesson plans for afterschool youth STEM program
- Coordinated with staff and volunteers to efficiently organize facility to effectively operate emergency food program that served over 300 people per month
- Expanded adult services to include workforce development and ESL classes.
- Developed feasible strategy for program growth meeting organizational vision and mission
Director of Programs
Grandma's House of Hope
11.2015 - 02.2017
- Led day to day operations of $2.2 million nonprofit organization serving women experiencing homelessness
- Managed all community and government grants and contracts, including County of Orange, Cities of Santa Ana, Anaheim and Garden Grove
- Provided deep analysis of housing program data and statistics
- Increased occupancy from 70% to 95%, increasing revenue $30,000 per month
- Spearheaded County of Orange government grant that secured additional $1mil in annual contract from County of Orange, enabling program to expand services and add two additional homes
- Supervised housing program team including Case Managers, Interns and volunteers
- Ensure successful operation of 11 homes, housing 110 homeless women per night
- Managed training and data for HMIS (Homeless Management Information System)
- Added numerous new programs: Sobriety, Personal Development and Work Force Development.
- Facilitated programming by coordinating resources and deliverables between departments
Executive Director
Thomas House Family Shelter
07.2011 - 09.2015
- Day to day leadership and operations of 16-unit shelter supporting families with children who were homeless
- Raised over $2.3mil in four years, obtained funding for two new services (Rapid Rehousing and Homelessness Prevention
- Developed impactful marketing plan and materials, designed new website and added social media presence
- Supervised all grant writing efforts, wrote many successful grants including HUD and ESG applications
- Day to day operations of $832,000 nonprofit organization
- Improved staff development and leadership with direct impact increasing percentage of families transitioning from shelter into permanent stable housing
- Recruited several new board members and community partners.
Executive Director
Hands Together A Center For Children
12.2005 - 06.2011
- Day to day operations of leader in Early Childhood Education for low-income families
- In first nine days of employment, prepared and submitted grant to CA Department of Education (CDE), $356,000 year grant funded opening of Pre- Kindergarten Literacy Program
- Led two programs were licensed by Dept of Social Services
- Maintained NAEYC accreditation
- Led board and day center team through aggressive expansion of services from 74 to over 250 children served day, tripling revenue
- Successfully cultivated partnerships with new corporate and foundation donors, which provided funds needed to open a drop-in program for families experiencing homelessness
- Converted excel database to donor perfect, organization’s first CRM
- Designed new website, made updates through word press, and designed new marketing materials and implemented e-newsletter.
Regional Director/State Director
Good Shepherd Communities
Bethesda
08.2001 - 11.2005
- Led Southern CA region of 19 ICF-DDH and CCL homes for adults with developmental disabilities
- Through effective fund raising and donor cultivation, increasing annual revenue from $6.3 mil to $7.4 region
- Conducted deep analysis of staffing patterns causing 19% overtime, determined optimal scheduling which lowered overtime to 8%, saving organization $20K per month
- Secured estate gift valued at $1.4
- Per donor’s wishes, utilized resources to make safety improvements in 14 homes, including adding fire sprinklers, ramps and refurbishment of several decks
- Over three years, served as CA State Director, adding Central and Northern California regions
- During this time, supervised 40 Program Managers, five Development Directors and more than 300 employees
- Implemented staff development measures to improve service delivery
- Actions greatly improved quality of service
- Greatly improved organization’s reputation with Regional Center, resulting in significant increase in client referrals
- During tenure, opened and licensed nine new homes
- Prepared real estate assessment, presented proposal to Board of Directors to sell two multi-level, aging homes
- Initiated real estate sales netting $2 mil profit.
Associate Director of Operations
Cole Vocational Services
02.1992 - 08.2001
- Started employment as Job Coach for adults with developmental disabilities, promoted to Program Manager in six weeks, then promoted to Area Manager (newly created position), then ultimately promoted to Associate Director of Operations where I remained for over five years
- During course of employment opened or acquired 19 new day programs
- Worked very closely with owners and Director of Operations
- Developed and implemented strategic plans and business plans for each acquisition
- Demonstrated excellent attention to detail, budget development
- Conducted thorough financial analysis of over 40 program budgets
- At one time, supervised over 40 Program Managers, then ten Area Managers
- Demonstrated strong skills in personnel management, program management, project management, project planning and business development.
Residential Psychiatric Social Worker
MACA
London
04.1990 - 02.1992
- At Mental After Care Association, provided case management and residential services for 17 clients who had been in inpatient psychiatric facilities
- Residents had wide variety of mental health issues, such as, schizophrenia, bi-polar disorder, obsessive compulsive disorder and sociopathic disorder
- Took initiative, prepared data tracking and reconciliation of Department of Health Services payments for each resident, reclaiming over $35,000
- Coordinated volunteer and social activities for clients, including day trips to France.
- Prepared variety of different written communications, reports and documents
Education
Master of Business Administration -
University of Phoenix
Tempe, AZAssociate of Arts - Psychology
Cal State University
Fullerton, CASkills
Budget Managementundefined
Accomplishments
- Collaborated with Capital Campaign Committee, Board of Directors and Advisory Council to raise $3.2mil towards development of House of Ruth project.
- Achieved 308% growth in three years leading organization, achieving outcomes, while maintaining high success rate.
Timeline
Executive Director
Family Promise of Orange County
11.2017 - Current
Chief Program Officer
H.O.P.E
05.2017 - 11.2017
Director of Programs
Grandma's House of Hope
11.2015 - 02.2017
Executive Director
Thomas House Family Shelter
07.2011 - 09.2015
Executive Director
Hands Together A Center For Children
12.2005 - 06.2011
Regional Director/State Director
Good Shepherd Communities
08.2001 - 11.2005
Associate Director of Operations
Cole Vocational Services
02.1992 - 08.2001
Residential Psychiatric Social Worker
MACA
04.1990 - 02.1992
Master of Business Administration -
University of Phoenix
Associate of Arts - Psychology
Cal State University
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