CYNTHIA ALDERETE

Front Desk Assistant

TAYLOR VILLAGE INN

11.2017 - 08.2022

Ensure that each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every customer.
Maintain an awareness of all promotions and advertisements.
Receive payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Detailed product features for customers to provide information for best decisions based on personal needs.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Recommended optimal merchandise based on customer needs and desires.
Stayed up to date on store promotions, payment policies and security practices.
Used on-site computer systems to access figures and documentation associated with available service plans.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Unboxed new merchandise, performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Perform regular and thorough store cleanliness protocols.
Answering the phone.
Open and closing the store.
Counting the drawers.
Cash drawer balancing.
Welcomed each new arrival pleasantly and confirmed reservations and identification.