Cynthia Aleman
San Antonio,Texas
Summary
Experienced Community Manager with a strong background in customer service. Demonstrates consistent ability to provide exceptional service and foster positive relationships with residents. Proficient in overseeing community initiatives and ensuring high levels of satisfaction. Committed to cultivating a welcoming and inclusive environment. Possesses excellent communication, problem-solving, and leadership to enhance the overall community manager experience.
Overview
20
20
years of professional experience
Work History
Community Manager-Public Housing
Opportunity Home San Antonio
08.2024 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Oversee the budgets for all properties.
Community Manager-Public Housing
Opportunity Home San Antonio
04.2022 - 08.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Assistant Community Manager-Beacon
San Antonio Housing Authority
07.2021 - 04.2022
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Assistant Community Manager-Public Housing
San Antonio Housing Authority
03.2019 - 07.2021
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
HCV Family Self Sufficiency Case Management Specialist
San Antonio Housing Authority
06.2015 - 03.2019
- Assisted and educated families currently in Section 8 program about the five-year voluntary Family Self-Sufficiency Program (FSS)
- Provide case management practice, including appropriate communication and contact with participants, information and referral, tracking and record keeping, goal setting, positive reinforcement, follow-up, and evaluation
- Analyze interest forms and recruit families to FFS
- Monthly networking with area agencies
- Refer families to agencies for job placements, financial literacy classes & educational classes
- Respond to tenants via telephone/emails inquiries
- Provide monthly reports to supervisor and manager
- Provide excellent professionalism to families seeking assistance.
Housing Assistance Specialist
San Antonio Housing Authority
11.2004 - 06.2015
- Assist on Special Program Team, with VASH, MOD-Rehab, SRO, HSV, SPC and Project Based
- Analyze, interpret, and apply federal, State and local laws, regulations and programs to determine changes and possible outcomes
- Read and analyze contracts, policies, procedures, regulations, and technical reports
- Identify information, materials and resources needed to complete assignments
- Perform interviews, counsel and educate residents on programs offered by SAHA
- Built and maintain good rapport with clients and landlords
- Assist on annual interviews, updating all changes to household
- Accept and review standard forms
- Respond to telephone/emails inquiries
- Provide weekly/monthly reports to supervisor and manager
- Provide excellent professionalism to families seeking assistance.
Education
Bachelor of Arts - Psychology
Texas A&M University, San Antonio
05.2011
Skills
- Community Engagement
- Daily Operations Management
- Resident relations
- Employee Performance Management
- Financial budgeting and reporting
- Operations Management
Relatedexperiences
- Eligibility & Rent Calculation Certification
- Supervisory and Management Certification
- Public Housing Specialist Certification
- Quality Control-High Standard Performance
- SAPD- Volunteer in Policing Certification
- F. A. C. T. Program for Family Domestic Violence
Timeline
Community Manager-Public Housing
Opportunity Home San Antonio
08.2024 - Current
Community Manager-Public Housing
Opportunity Home San Antonio
04.2022 - 08.2024
Assistant Community Manager-Beacon
San Antonio Housing Authority
07.2021 - 04.2022
Assistant Community Manager-Public Housing
San Antonio Housing Authority
03.2019 - 07.2021
HCV Family Self Sufficiency Case Management Specialist
San Antonio Housing Authority
06.2015 - 03.2019
Housing Assistance Specialist
San Antonio Housing Authority
11.2004 - 06.2015
Bachelor of Arts - Psychology
Texas A&M University, San Antonio
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