Experienced Community Manager with a strong background in customer service. Demonstrates consistent ability to provide exceptional service and foster positive relationships with residents. Proficient in overseeing community initiatives and ensuring high levels of satisfaction. Committed to cultivating a welcoming and inclusive environment. Possesses excellent communication, problem-solving, and leadership to enhance the overall community manager experience.
Overview
20
20
years of professional experience
Work History
Community Manager-Public Housing
Opportunity Home San Antonio
722 S Mel Waiters Way San Antonio, TX 78203
08.2024 - Current
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Facilitated open dialogue among community members by moderating discussions and addressing concerns in timely manner.
Worked with maintenance staff to complete timely repairs and enhancements.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Oversee the budgets for all properties.
Community Manager-Public Housing
Opportunity Home San Antonio
1215 Fair Ave. San Antonio, TX 78203
04.2022 - 08.2024
Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Assistant Community Manager-Beacon
San Antonio Housing Authority
1938 S. Zarzamora San Antonio, TX. 78207
07.2021 - 04.2022
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Received and processed resident payments, and updated system accounts with latest information.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Assistant Community Manager-Public Housing
San Antonio Housing Authority
722 S Mel Waiters Way San Antonio, TX 78203
03.2019 - 07.2021
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Received and processed resident payments, and updated system accounts with latest information.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
HCV Family Self Sufficiency Case Management Specialist
San Antonio Housing Authority
San Antonio
06.2015 - 03.2019
Assisted and educated families currently in Section 8 program about the five-year voluntary Family Self-Sufficiency Program (FSS)
Provide case management practice, including appropriate communication and contact with participants, information and referral, tracking and record keeping, goal setting, positive reinforcement, follow-up, and evaluation
Analyze interest forms and recruit families to FFS
Monthly networking with area agencies
Refer families to agencies for job placements, financial literacy classes & educational classes
Respond to tenants via telephone/emails inquiries
Provide monthly reports to supervisor and manager
Provide excellent professionalism to families seeking assistance.
Housing Assistance Specialist
San Antonio Housing Authority
San Antonio
11.2004 - 06.2015
Assist on Special Program Team, with VASH, MOD-Rehab, SRO, HSV, SPC and Project Based
Analyze, interpret, and apply federal, State and local laws, regulations and programs to determine changes and possible outcomes
Read and analyze contracts, policies, procedures, regulations, and technical reports
Identify information, materials and resources needed to complete assignments
Perform interviews, counsel and educate residents on programs offered by SAHA
Built and maintain good rapport with clients and landlords
Assist on annual interviews, updating all changes to household
Accept and review standard forms
Respond to telephone/emails inquiries
Provide weekly/monthly reports to supervisor and manager
Provide excellent professionalism to families seeking assistance.
Education
Bachelor of Arts - Psychology
Texas A&M University, San Antonio
05.2011
Skills
Community Engagement
Daily Operations Management
Resident relations
Employee Performance Management
Financial budgeting and reporting
Operations Management
Relatedexperiences
Eligibility & Rent Calculation Certification
Supervisory and Management Certification
Public Housing Specialist Certification
Quality Control-High Standard Performance
SAPD- Volunteer in Policing Certification
F. A. C. T. Program for Family Domestic Violence
Timeline
Community Manager-Public Housing
Opportunity Home San Antonio
08.2024 - Current
Community Manager-Public Housing
Opportunity Home San Antonio
04.2022 - 08.2024
Assistant Community Manager-Beacon
San Antonio Housing Authority
07.2021 - 04.2022
Assistant Community Manager-Public Housing
San Antonio Housing Authority
03.2019 - 07.2021
HCV Family Self Sufficiency Case Management Specialist
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more