Cynthia Alexander
Altamonte Springs,FL
Summary
Seasoned professional with a robust background in mental health coordination and customer service, notably at Advent Health Orlando. Excelled in streamlining patient transfers and insurance processes, demonstrating exceptional interpersonal skills and a quick problem-solving aptitude. Proficient in Microsoft Office and knowledgeable in medical terminology, my career is marked by a commitment to efficiency and compassionate client care.
Overview
13
13
years of professional experience
Work History
Intake Coordinator
Advent Health Orlando
Orlando, FL
10.2018 - Current
- Responsible for Baker Act and Marchman Act patient transfers for all 16 campuses connected with AdventHealth Organization.
- Performs insurance verification and precertification for those placed in the Advent Health Behavioral IP program.
- Collaborates with clinical staff on medical barriers for intake into AdventHealth and community IP units.
- Scans legal documentation into the patient chart, as well as the necessary medical clearance forms.
- Operates a 24-hour referral line for inpatient psychiatric referrals.
Customer Service Representative
Addison HVAC
Orlando, FL
03.2018 - 09.2018
- Handled contracts for Target, Publix, and Winn-Dixie for HVAC repair and parts.
- Answered incoming calls related to service, billing, and other departments.
- Scheduled service/estimate appointments in a timely
- Made outbound calls to book, confirm, and survey upcoming appointments.
- Provided work orders and receipts to internal and external customers.
Psychiatric Intake Coordinator
Coventry Health Care
Orlando, FL
11.2015 - 02.2018
- Coordinated transfer for Baker Act and Marchman Act adults, and adolescents, to inpatient psychiatric facilities.
- Completed census reports for Advent Health concerning in-house and community placement.
- Operated a 24-hour crisis and referral service line.
- Completed insurance verification and precertification for Advent Health Organization.
- Conducted initial evaluation to determine treatment needs and appropriate IP program referral.
Intern
Mental Health Association Of Central Florida
Orlando, FL
08.2015 - 01.2016
- Provided referral services for mental health, financial assistance, and housing.
- Researched providers tailored to the client's needs and financial standing.
- Responsible for assigning guardian advocates to Florida Hospital, University Behavioral Center, Park Place, and Central Florida Behavioral Hospital.
- Conducted preliminary acceptance screenings for the partnered outpatient service, Outlook Clinic.
- Assisted in group therapy sessions for those affected by depression.
Intern
National Alliance on Mental Illness NAMI
Orlando , FL
01.2015 - 12.2015
- Compiled and updated resource list.
- Assembled buddy packets to hand out at community service events.
- Organizing carts and booths at public events.
- Answered phone calls pertaining to mental health resources, as well as crisis de-escalation.
- Helped coordinate with other mental health organizations for resource distribution and collection.
Lead Sales Associate
Forever 21
Altamonte Springs, FL
01.2013 - 11.2015
- Aided customers by providing information on products and ongoing deals.
- Experienced in managing the cash drawer and handling cash transactions.
- Assisted in scheduling for sales associate reps.
- Responsible for rotating products and restocking.
Cashier/Food Service Worker
Hovan Gourmet
Altamonte Springs, FL
05.2012 - 12.2012
- Prepared a variety of food according to customer orders and supervisor instructions.
- Maintained a clean and sanitary work station.
- Managed the cash drawer and handled cash transactions.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08-2015
Associate of Arts - Psychology
Seminole State College of Florida
Sanford, FL05-2013
Skills
- Excellent interpersonal skills, with the ability to build rapport with others
- Ability to work in fast-paced environments, and problem-solve quickly
- Knowledgeable in medical terminology and DSM-5 diagnoses
- Proficient in Microsoft Office
- Certified Guardian Advocate
Accomplishments
- Member of the Phi Theta Kappa Honor Society and the Golden Key Honor Society
- Graduated Cum Laude at the University of Central Florida and Magna Cum Laude at Seminole State College
- On Dean's List for Seminole State College and University of Central Florida
Timeline
Intake Coordinator
Advent Health Orlando
10.2018 - Current
Customer Service Representative
Addison HVAC
03.2018 - 09.2018
Psychiatric Intake Coordinator
Coventry Health Care
11.2015 - 02.2018
Intern
Mental Health Association Of Central Florida
08.2015 - 01.2016
Intern
National Alliance on Mental Illness NAMI
01.2015 - 12.2015
Lead Sales Associate
Forever 21
01.2013 - 11.2015
Cashier/Food Service Worker
Hovan Gourmet
05.2012 - 12.2012
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - Psychology
Seminole State College of Florida
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