CYNTHIA ALEXANDER

Mortgage Loan Processor

Inland Bank and Trust

01.2012 - 06.2022

Processed mortgage applications, ensuring compliance with regulations and company policies.
Reviewed financial documents for accuracy, verifying borrower information and creditworthiness.
Coordinated communication between borrowers, lenders, and third-party vendors to streamline loan processing.
Utilized loan origination software to manage pipeline and track application statuses effectively.
Assisted in resolving issues related to documentation discrepancies to maintain workflow efficiency.
Implemented quality control measures to enhance accuracy of loan files before submission for underwriting.
Mentored junior processors on best practices in documentation review and compliance standards.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Handled any conditions sent from underwriting departments.
Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Coordinated closing process with attorneys, title companies, and government clerks.
Received on-going, comprehensive training on home loan products and mortgage process.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
Processed mortgage loan applications accurately and successfully for over 40 years
Reviewed financial statements and contacted institutions and customers to clarify details.
Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Communicated with originator and applicant concerning progress of loan file.
Developed strong working relationships with real estate agents, further expanding referral networks for the company.
Analyzed borrower credit reports and income statements to verify accuracy.
Upheld complete confidentiality of all submitted information according to release guidelines.
Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.