Cynthia Allen
Staunton,VA
Summary
Dedicated Linux DevOps Administrator with 11 years of Linux experience. Focused on the infrastructure that supports the data workflow, to include servers, databases and software. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
17
17
years of professional experience
Work History
Linux DevOps Administrator
National Radio Astronomy Observatory
2020.07 - Current
- Configure, maintain and upgrade Oracle Database and GoldenGate replication to ensure alignment with other regions
- Deploy and maintain Docker cluster to support web services allowing for data access and retrieval
- Test, deploy and troubleshoot new software and database updates to ensure production operations are not negatively impacted
- Maintain archival storage (NGAS software)
- Interface with IT, Software Engineering and Scientific Staff to ensure data workflow is operational
Linux System Administrator
National Radio Astronomy Observatory
2016.08 - 2020.07
- Configure and deploy Red Hat servers, HPC clusters and distributed file systems, including hardware support
- Administer Oracle database and Goldengate replication; Oracle Enterprise Linux
- Build and support test environments for testing of software and database changes
- Coordinate with users, software teams and colleagues at other locations to diagnose issues and ensure successful data processing workflows in testing and production environments.
Associate Data Engineer
Ntelos Wireless
2012.10 - 2016.07
- Maintenance, monitoring and troubleshooting of Ubuntu servers and core network infrastructure that provided data to telecom networks
- 24/7 on call/monitoring of data network and applications
- Off hours troubleshooting with vendors and customer support teams
- Assist development engineers in testing of new software.
Technical Support Team Lead /Technical Support Representative
Ntelos Wireless
2008.10 - 2012.10
- Team lead and escalation point for a team of 10 support representatives
- Resolved escalated issues with customers and internal support departments
- Recorded and monitored team members' call, QA, ticket count and other metrics; provide coaching as needed
- Troubleshoot phone, datacard and computer issues with customers.
Signal Support Specialist (25U)
United States Army
2007.02 - 2009.05
- Basic training followed by AIT - signal support functions and technical assistance for radios, computers and networks
- Configured and maintained communications and electronic equipment for military vehicles
- Travel to other Army bases to conduct training classes for military radio equipment.
Education
Red Hat Certified Systems Administrator -
Some College (No Degree) in Nursing -
Skills
- Red Hat
- Oracle Linux
- Oracle Database and GoldenGate - 11g, 12c, 19c
- HPC - cluster, scheduling and Lustre file systems
- SQL
- Ansible
- Docker
- Github
- ALMA developed software - tomcat, java, springboot, apache
- System and software installations, testing and debugging
Timeline
Linux DevOps Administrator - National Radio Astronomy Observatory
2020.07 - Current
Linux System Administrator - National Radio Astronomy Observatory
2016.08 - 2020.07
Associate Data Engineer - Ntelos Wireless
2012.10 - 2016.07
Technical Support Team Lead /Technical Support Representative - Ntelos Wireless
2008.10 - 2012.10
Signal Support Specialist (25U) - United States Army
2007.02 - 2009.05
Red Hat - Red Hat Certified Systems Administrator,
Blue Ridge Community College - Some College (No Degree) in Nursing,
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