Cynthia Allen-Russell
Administrative Support
Bel Air,MD
Summary
To obtain a remote position as an administrative assistant or a customer support specialist to offer my creative writing skills and office experience where I can best utilize my interpersonal & communicative skills.
Outgoing administrative coordinator with experience overseeing multiple tasks. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
21
21
years of professional experience
Work History
Administrative Coordinator II, Talent Acquisition Center of Excellence
Johns Hopkins Health System
01.2021 - 11.2024
- Worked 100% remote.
- Managed calendars of 3 directors.
- Organized and scheduled recruiters for college career fairs.
- Managed remittance of registration payments through SAP to colleges for career fairs.
- Distributed reports for the Universal background of new hires.
- Distributed OIG Exclusion reports (Office of Inspector General) of new hires.
- Distributed lists of JOLTS to the Dept of Labor (Job Openings & Labor Turnover Survey).
- Customer support representative for all of Talent Acquisition across the affiliates: Johns Hopkins Hospital, JH Bayview Medical Center, Sibley Memorial Hospital, Suburban Hospital, Howard County Medical Center & JH All Children’s Hospital (Florida).
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Administrative Coordinator, Office of Nurse Recruitment
Johns Hopkins Hospital
01.2013 - 01.2021
- Front desk receptionist-Greeted applicants, JHH staff and visitors.
- Managed, coordinated and confirmed all interview appointments on Nurse Book Calendar through Microsoft Outlook and provided customer service by responding to all incoming email requests regarding general nurse recruitment inquiries.
- Created files on all applicants and processed necessary paperwork for new hires and internal candidates.
- Provided administrative support to Assistant Director, Nurse Recruiters and Central Nursing Coordinators.
- Handled front desk telephone and triage calls to appropriate staff.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Coordinator, Office of Nurse Recruitment
Intrastaff of Johns Hopkins Health System
01.2013 - 12.2013
- Same duties were performed when hired permanently.
Administrative Coordinator, Armstrong Institute for Patient Safety & Quality
Intrastaff of Johns Hopkins Health System
01.2012 - 12.2013
- Front desk receptionist-Greeted and received faculty, staff and high profile visitors.
- Managed calendars and conference rooms through Microsoft Outlook.
- Managed the Maryland & Pennsylvania CUSP for VAP: EVAP & the CSTS Quarterly Conference Call Interviews: composed and forwarded invitation emails, scheduled conference call interviews, documented using LiveScribe technology and transcribed responses to the EVAP & CSTS Study questionnaires
- Created & maintained spreadsheets for EVAP & CSTS quarterly calls and electronic files using Microsoft Excel
- Provided administrative support to Research Project Administrator.
- Scheduled applicant interview appointments and created files on all applicants.
- Assisted in coordinating various Armstrong Institute workshops.
- Coordinated meetings and events which included conference room, hotel reservations & catering orders.
- Assisted the Senior Medical Writer-Editor with the compilation of author disclosure-permission forms and manuscripts.
Medical Secretary (Adult Cardiology)
Medstar Health Good Samaritan Hospital
01.2011 - 12.2012
- (Permanent Hire through On Assignment Healthcare Staffing).
- Managed front desk in Outpatient Cardiology Clinic.
- Interaction with patients, pharmaceutical vendors and visitors.
- Scheduled patient appointments, cardiac procedures through scheduling software.
Administrative Assistant/Medical Secretary-Temporary
On Assignment Healthcare Temporary Staffing
01.2010 - 12.2011
- Managed front desk in outpatient Cardiology Clinic.
- Greeted patients & pharmaceutical vendors.
- Scheduled patient appointments, cardiac procedures through scheduling software.
Secretary (Division of Gastroenterology)
Johns Hopkins Bayview Medical Center
01.2007 - 12.2009
- Managed front desk in outpatient GI clinic.
- Managed special files on Hep C patients & administration of medications for research purposes.
- Maintained physician's calendar.
- Scheduled outpatient appointments, hotel accommodations and translators (if necessary) for international patients.
- Coordinated transportation of biopsies containing pathogenic organisms from remote clinic site to central laboratory at Johns Hopkins Hospital.
- Entered and analyzed data on endoscopic procedures for audit purposes.
Medical Secretary (Division of Cardiology)
Sinai Hospital
01.2004 - 12.2007
- Managed front desk in outpatient Cardiology clinic.
- Registered patients and scheduled appointments and procedures in IDX applications.
- Maintained physician's academic calendar.
- Transcribed consultation and diagnostic procedure notes.
- Created correspondence for patient instructions of diagnostic procedures.
Education
Associate's Degree - Medical Administrative Sciences
Duff's Business Institute
Pittsburgh, PA01.1978
Skills
- Medical Terminology
- Microsoft Office
- Dictation and Transcription
- Creative Writing
- Data Entry
- Telephone Etiquette
- Meeting planning
- Correspondence Preparation
- Scheduling and calendar management
- Multitasking and Organization
- Customer Service Management
- Handling Complaints
The Baker-King Award 2018, Johns Hopkins Hospital
It was in recognition of exceptional effective and conscientious performance of duties by a non-supervisory employee.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Coordinator II, Talent Acquisition Center of Excellence
Johns Hopkins Health System
01.2021 - 11.2024
Administrative Coordinator, Office of Nurse Recruitment
Johns Hopkins Hospital
01.2013 - 01.2021
Administrative Coordinator, Office of Nurse Recruitment
Intrastaff of Johns Hopkins Health System
01.2013 - 12.2013
Administrative Coordinator, Armstrong Institute for Patient Safety & Quality
Intrastaff of Johns Hopkins Health System
01.2012 - 12.2013
Medical Secretary (Adult Cardiology)
Medstar Health Good Samaritan Hospital
01.2011 - 12.2012
Administrative Assistant/Medical Secretary-Temporary
On Assignment Healthcare Temporary Staffing
01.2010 - 12.2011
Secretary (Division of Gastroenterology)
Johns Hopkins Bayview Medical Center
01.2007 - 12.2009
Medical Secretary (Division of Cardiology)
Sinai Hospital
01.2004 - 12.2007
Associate's Degree - Medical Administrative Sciences
Duff's Business Institute
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