Cynthia Almodovar
New York,NY
Summary
Detail-oriented Facilities Service Center Coordinator with expertise in Maximo tracking and emergency response coordination. Manages high-volume work orders while fostering interdepartmental communication. Enhances service delivery through efficient work order management and precise data tracking.
Overview
17
17
years of professional experience
Work History
Facilities Service Center Coordinator
Columbia University
New york, NY
05.2015 - Current
- Managed high-volume work orders using Maximo computerized tracking system.
- Facilitated interdepartmental communication to improve service delivery efficiency.
- Dispatched maintenance and service teams for timely project completion and follow-up.
- Monitored urgent situations, including fire alarms and emergency service requirements.
- Prepared daily reports detailing service volume request status and operational trends.
- Communicated updates to supervisors, managers, and clients for swift issue resolution.
- Escalated critical concerns to ensure prompt resolutions and maintain service standards.
- Guided junior staff members to foster skill development.
Telecommunications Clerical Associate IV
Elmhurst Hospital Center
Queens , NY
01.2009 - 05.2015
- Coordinated emergency paging for trauma, rapid response, and cardiac units, facilitating timely interventions for critical patient care.
- Managed high-volume, time-sensitive communications in fast-paced hospital environment.
- Handled incoming calls and directed them to appropriate departments efficiently.
- Generated daily reports on emergency call activity using Excel, providing insights for operational improvements.
- Created and monitored work orders for engineering, biomed, and environmental services.
- Ensured accurate data entry in electronic systems for patient records.
- Trained new employees on systems procedures and customer service standards.
- Maintained hospital directory and paging systems, ensuring reliable communication across departments.
Education
Some College (No Degree) - Nursing Administration
Borough of Manhattan Community College
New York, NYSkills
- Facilities management
- Maximo tracking
- Emergency dispatch
- Hospital operations
- Customer service and client relations
- Data reporting
- Vendor coordination
- Administrative documentation
- Microsoft Office Suite proficiency
Languages
Spanish
Professional
Timeline
Facilities Service Center Coordinator
Columbia University
05.2015 - Current
Telecommunications Clerical Associate IV
Elmhurst Hospital Center
01.2009 - 05.2015
Some College (No Degree) - Nursing Administration
Borough of Manhattan Community College