CYNTHIA ALVAREZ
Granbury,TX
Summary
I am a proven enthusiastic, energetic, and results-oriented individual with years of direct experience in the Dental, medical industry and Clerical Administrative. Qualified by professional training through increasing responsibilities. looking to offer my leadership knowledge with a well established organization that will provide challenge and growth. advance experience of front office aspects with the ability to build rapport and develop professional relationships. motivated to perform beyond expectations. I am team oriented with general management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Task Associate
Ulta Salon And Cosmetics
09.2023 - Current
- Keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.
- Ensuring all tasks are executed as planned and product is available for purchase.
- Supporting store management by following process and procedures and completing tasks.
- ensure the timely completion of all operational processes, including the shipment and replenishment processes
- Contributing to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Completing merchandise resets, planograms, marketing displays, physical inventory procedures.
- Ensuring assigned work area is replenished, signed, and faced, and ensuring testers are available.
- Helping eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.
- Executing other operational tasks as directed.
Receptionist
Artesia General Hospital
01.2019 - 01.2020
- Answered phones, scheduled follow-up appointments,
- assisted in patient care
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected payments, processed transactions and updated relevant records.
Medical Scheduler
Comprehensive Blood and Cancer Center
01.2017 - 01.2018
- Scheduled appointments, rescheduled missed and canceled appointments, managing schedules for multiple healthcare providers
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Office Manager
Hacienda Dental
01.2010 - 01.2017
- Registered patients, processed billing and insurance, collected payments, verified insurance claims
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Recovery Department
Sephora
01.2007 - 01.2014
- Restocked products, updated displays, prepared shipments, maintained cleanliness
- Developed a strong team culture through regular communication, feedback, and team-building activities.
Receptionist
Dental Depot
01.2009 - 01.2010
- Scheduled dental appointments, processed billing and insurance, collected payments
Receptionist / Chiropractic Assistant
Flores Chiropractor
01.2000 - 01.2009
- Managed front office, performed clerical duties, processed billing and insurance, assisted doctor with patient care
Education
Diploma -
West High School
01.1998
Skills
- Knowledge in HMO, PPO, Medi-Cal and Workers Compensation
- Data Entry
- Excellent time management skills
- Proficient in Microsoft Word and additionally specialized software programs
- Equally able to communicate, in both English and Spanish clearly and concisely
- Phone etiquette
- Filing and data entry
- Billing and Collections
- Dependable
- Excellent Communication
- Outstanding Customer service
- Able to handle multiple responsibilities
- Typing 40 wpm
- Work without supervision when necessary
Languages
Spanish
Timeline
Task Associate
Ulta Salon And Cosmetics
09.2023 - Current
Receptionist
Artesia General Hospital
01.2019 - 01.2020
Medical Scheduler
Comprehensive Blood and Cancer Center
01.2017 - 01.2018
Office Manager
Hacienda Dental
01.2010 - 01.2017
Receptionist
Dental Depot
01.2009 - 01.2010
Recovery Department
Sephora
01.2007 - 01.2014
Receptionist / Chiropractic Assistant
Flores Chiropractor
01.2000 - 01.2009
Diploma -
West High School
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