High School Diploma -
Cholla High School
Tucson, AZ 08.1992 - 05.1996
Cynthia Alvarez
Case Management
Tucson,AZ
Summary
Compassionate Discharge Planner with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Education
Certified Medical Assistant
Kino College
Tucson, AZ 08.2017 - 04.2018
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Discharge Planner
Carondelet St. Mary's Hospital
Tucson , AZ
12.2022 - Current
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Coordinated travel arrangements and contacted family with travel information.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Access Service Representative
Arizona Oncology
Tucson , AZ
08.2022 - 12.2025
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Case Management Associate
Santa Cruz Valley Regional Hospital
Green Valley , AZ
02.2020 - 08.2022
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Provided safety planning, crisis intervention and case management to clients.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Paraprofessional
Zarephath Respite
Tucson , AZ
12.2019 - 10.2020
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
Medical Assistant
Tucson Orthopedic Institute
Tucson , AZ
04.2018 - 11.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Access Coordinator
TMCONE Healthcare Medical Group
Tucson , AZ
11.2018 - 10.2019
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Referral Coordinator
Children's Medical of Tucson
Tucson , AZ
01.2008 - 04.2018
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Clinical Support Staff Member
La Frontera Center
Tucson , AZ
02.2006 - 04.2008
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Skills
- Discharge scheduling
- Care coordination
- Interdisciplinary collaboration
- Staff assistance
- Discharge planning
- Medical records
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Adaptability and flexibility
- Referral coordination
- Crisis intervention
- Case management
- Event planning and management
- Child welfare services/case management system (CWS/CMS)
Languages
Spanish
Native language
English
Advanced (C1)
C1
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