Cynthia Ameyaw
Maryland
Summary
Knowledgeable about healthcare management with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Maryland Department of Transportation
06.2022 - Current
- Respond to and resolve customer inquiries, complaints, and service issues efficiently.
- Maintain accurate documentation using department software systems.
- Support public service operations through communication and records coordination.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Dietary Aide
Sunrise Senior Home
05.2021 - 03.2022
- Assisted with meal planning and distribution for residents with various dietary restrictions in compliance with safety and hygiene standards.
- Supported care staff in ensuring resident satisfaction and nutritional health.
- Contributed to a safe, welcoming, and policy-compliant environment by reinforcing care procedures, infection control, and team communication.
- Collaborated with nursing and operations teams to support resident engagement, address concerns, and ensure compliance with care standards.
Human Services Assistant
Private Home Care
01.2020 - 12.2020
- Delivered compassionate home-based care and administrative support to clients receiving human services.
- Assisted in care planning, client documentation, and home visit coordination.
- Provided compassionate support to clients with daily living activities, enhancing overall quality of life.
- Assisted in developing personalized care plans tailored to individual client needs and preferences.
- Coordinated communication between clients, families, and healthcare professionals to ensure optimal care continuity.
- Implemented safety protocols and best practices in home environments to promote client well-being.
- Trained new staff on care procedures, fostering a collaborative team environment focused on client satisfaction.
Food and Beverage Supervisor
Marriott International
05.2012 - 01.2020
- Led daily operations and supervised a team of 15+ in a high-volume food service environment.
- Trained new staff on health, safety, and customer service protocols.
- Ensured regulatory compliance with food safety and hospitality standards.
- Developed and implemented strategies to enhance guest satisfaction scores.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Medical Records Technician (International)
Stafford Hospital
09.2009 - 02.2011
- Maintained and organized sensitive medical records with a focus on HIPAA compliance and data confidentiality.
- Supported clinical teams through accurate data entry, chart audits, and file retrieval.
- Ensured compliance with privacy regulations during medical record management.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
Bachelor of Science - Healthcare Management
Walden University
08.2025
Skills
- Administrative Support & Time Management
- Microsoft Office Suite & Medical Data Entry
- HIPAA Compliance & Records Management
- Team Leadership & Staff Coordination
- Customer Service Excellence
- Survey/Inspection Readiness
- Resident-Centered Communication
- Care Planning Support
- Problem resolution
- Outstanding communication skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 5 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified ScrumMaster – Scrum Alliance
- CPR Certified
- ServSafe Food Handler Certification
Languages
English
Full Professional
Timeline
Customer Service Agent
Maryland Department of Transportation
06.2022 - Current
Dietary Aide
Sunrise Senior Home
05.2021 - 03.2022
Human Services Assistant
Private Home Care
01.2020 - 12.2020
Food and Beverage Supervisor
Marriott International
05.2012 - 01.2020
Medical Records Technician (International)
Stafford Hospital
09.2009 - 02.2011
Bachelor of Science - Healthcare Management
Walden University
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