CYNTHIA ANDERSON
milwakuee,WI
Summary
Dedicated bus driver with expertise in vehicle operation and safety inspections. Proven ability to ensure passenger safety while providing exceptional customer service.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Bus Driver
Durham Transportation
Milwaukee, Wisconsin
02.2026 - 02.2026
- Operated school buses safely according to established routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students in boarding and exiting buses safely and efficiently.
- Communicated with dispatch regarding delays or route changes effectively.
- Enforced safety rules to maintain a secure environment for passengers.
- Provided exceptional customer service to students, parents, and school staff.
- Maintained cleanliness and organization of the bus interior daily.
Bus Driver
LAKESIDE
Milwaukee, Wisconsin
08.2024 - 10.2025
- Operated school buses safely according to established routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students in safe and efficient boarding and exiting of buses to promote passenger security.
- Communicated with dispatch regarding delays or route changes effectively.
- Enforced safety rules to ensure a secure environment for all passengers during transport.
- Delivered exceptional customer service to students, parents, and school staff, fostering positive relationships.
- Maintained cleanliness and organization of the bus interior daily.
- Reported maintenance issues promptly to ensure timely repairs and safety compliance.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Bus Driver
First Student Transportation
Milwaukee, Wisconsin
09.2020 - 08.2024
- Operated school buses safely according to established routes and schedules.
- Conducted pre-trip inspections, ensuring vehicle safety and compliance for secure transportation.
- Assisted students in safe and efficient boarding and exiting, enhancing overall passenger experience.
- Communicated with dispatch regarding delays or route changes effectively.
- Enforced safety rules to maintain a secure environment for passengers.
- Delivered exceptional customer service to students, parents, and school staff, fostering positive relationships and trust.
- Maintained cleanliness and organization of the bus interior daily.
- Reported maintenance issues promptly to ensure timely repairs and safety compliance.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Ensured all passengers were seated securely prior to bus operation.
GUESS SERVICE REPRESENTATIVE
FISERV FORUM
Milwaukee, Wisconsin
02.2018 - 05.2020
- Provided exceptional customer service to enhance guest experiences at Fiserv Forum.
- Assisted guests with inquiries and resolved issues promptly and effectively.
- Managed ticketing systems to ensure smooth entry for all attendees.
- Coordinated team efforts to ensure cleanliness and organization in guest areas.
- Facilitated effective communication between guests and event staff for seamless operations.
- Monitored crowd behavior to ensure safety and compliance with venue policies.
- Resolved customer complaints professionally and efficiently, enhancing overall guest satisfaction.
Customer Service Representative
Burlington
Milwaukee, Wisconsin
05.2017 - 12.2019
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints and conflicts to ensure satisfaction and retention.
- Collaborated with team members to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong relationships with customers through personalized assistance and support, enhancing loyalty.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
Bus Driver
GO Riteway
Milwaukee, Wisconsin
01.2017 - 03.2019
- Operated school buses safely according to established routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students in boarding and exiting buses safely and efficiently.
- Enforced safety rules, ensuring secure transportation environment for all passengers.
- Delivered customer service to students, parents, and school staff, fostering positive relationships and communication.
- Checked passenger seating before bus operation.
- Operated wheelchair lifts, facilitating safe access for passengers with special needs.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Bus Driver
First Student Transportation
Milwaukee, Wisconsin
07.2007 - 05.2016
- Operated school buses safely according to established routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Facilitated safe and efficient boarding and exiting for students.
- Communicated with dispatch regarding delays or route changes effectively.
- Enforced safety rules to maintain a secure environment for passengers.
- Delivered exceptional customer service to students, parents, and school staff, fostering positive relationships.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Family Childcare Provider
CYNTHIAS PLAYLAND
Milwaukee, Wisconsin
08.1999 - 11.2007
- Developed age-appropriate educational activities to stimulate learning and creativity.
- Created age-appropriate educational activities that stimulated learning and fostered creativity.
- Provided nurturing care to children in a safe and engaging environment.
- Engaged with parents to discuss child development and proactively address concerns.
- Collaborated with parents to discuss child development and address concerns.
- Ensured cleanliness and organization of play areas and supplies to promote a safe environment.
- Observed children's behavior and development in order to provide appropriate guidance.
- Observed children's behavior, documenting progress for parental feedback.
- Assisted with potty training to support children's developmental milestones.
- Maintained cleanliness and organization of play areas and supplies.
- Helped maintain a clean environment by disinfecting toys, cleaning up messes made by the children.
- Developed positive relationships with parents by communicating regularly about their child's progress.
- Read books aloud to encourage language development.
- Organized and led daily activities, such as games, art projects, stories and music.
- Maintained records of attendance, meals served, naps taken and other activities.
- Created lesson plans based on each child's individual interests and abilities.
- Enforced safety rules to ensure the well-being of the children under my care.
- Monitored toddlers while they sleep or nap to ensure proper rest.
- Instructed children in basic skills such as dressing themselves, feeding themselves and personal hygiene.
- Planned field trips to local parks or museums for hands-on learning experiences.
- Provided a safe environment for children to learn and play.
- Encouraged healthy habits among the children such as brushing teeth after meals or washing hands before eating.
- Responded quickly and appropriately to any medical emergencies.
- Prepared nutritious meals and snacks following health guidelines.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Cashier Team Lead
Builders Square
Milwaukee, Wisconsin
10.1995 - 09.1999
- Led cashier team to optimize customer service and streamline operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Handled cash management, including balancing registers and processing transactions.
- Assisted in maintaining cleanliness and organization of the front counter area.
- Addressed customer complaints swiftly to improve satisfaction and foster loyalty.
- Monitored inventory levels of cash handling supplies and equipment usage.
- Applied best practices for transaction processing to enhance speed and accuracy.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Cashier Team Lead
Hardees Resturamt
Milwaukee, Wisconsin
06.1990 - 01.1995
- Supervised cashier team to deliver prompt and efficient customer service.
- Trained new cashiers on register procedures and customer interaction techniques to improve service quality.
- Handled cash management, including balancing registers and processing transactions.
- Resolved customer complaints promptly to boost satisfaction and foster loyalty.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
MATC
Milwaukee, WI05-2018
Skills
- Vehicle operation
- Defensive driving
- Safety inspections
- Route management
- Emergency response
- Passenger assistance
- Customer relationship management
Certification
- INFANT AND TODDLER CERTIFICATE 2001
- EARLY CHILDHOOD 1 EARLY CHILDHOOD 2 SCHOOL AGE CERTIFICATE 2000-2004
- CDL LICENSE 2007
Timeline
Bus Driver
Durham Transportation
02.2026 - 02.2026
Bus Driver
LAKESIDE
08.2024 - 10.2025
Bus Driver
First Student Transportation
09.2020 - 08.2024
GUESS SERVICE REPRESENTATIVE
FISERV FORUM
02.2018 - 05.2020
Customer Service Representative
Burlington
05.2017 - 12.2019
Bus Driver
GO Riteway
01.2017 - 03.2019
Bus Driver
First Student Transportation
07.2007 - 05.2016
Family Childcare Provider
CYNTHIAS PLAYLAND
08.1999 - 11.2007
Cashier Team Lead
Builders Square
10.1995 - 09.1999
Cashier Team Lead
Hardees Resturamt
06.1990 - 01.1995
High School Diploma -
MATC