Cynthia Andrade
Compton,CA
Summary
Strong leader with experience directing and improving operations through strong policy enforcement. Well-versed in industry best practices, market trends, and regulatory standards. Dedicated to delivering exceptional customer experiences and employing an analytical mindset for strategic business planning and daily issue resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
LA Crystal Hotel
10.2023 - Current
- Efficiently manage guest check-ins and check-outs with a focus on professionalism, providing information about hotel facilities during registration.
- Address guest inquiries about local facilities, offering accurate directions and information.
- Proactively handle guest issues, complaints, and requests, ensuring satisfactory resolutions for both guests and the hotel.
- Collaborate with housekeeping to fulfill special guest requests, update room status, and communicate relevant information to incoming shift employees through the log book.
Cashier
Shootz
04.2023 - Current
- Managed cash register operations, ensuring precision in handling cash, check, and credit card transactions.
- Responsible for opening and closing the location, overseeing shift changes, and implementing effective operational strategies to enhance business outcomes.
- Answered questions about store policies and addressed customer concerns.
Food Service Attendant Cashier
Universal Studios Hollywood
04.2019 - 03.2020
- Conducted over 75 cash, debit, and credit card transactions daily with exceptional accuracy and efficiency.
- Verified customer identification for alcohol purchases, ensuring compliance with legal regulations.
- Maintained accurate financial records by balancing drawers daily, upholding precise accounting practices.
Education
Business Administration
Cerritos College
Cerritos, CASkills
- Drawer balancing
- Inventory Management
- Transactional Proficiency
- Hotel PMS
- Room Master Software
- Excellent Customer Service
- Leadership
- Microsoft Office Proficient
Certification
- Food Handler Certificate
- BLS Certificate
Timeline
Hotel Front Desk Clerk
LA Crystal Hotel
10.2023 - Current
Cashier
Shootz
04.2023 - Current
Food Service Attendant Cashier
Universal Studios Hollywood
04.2019 - 03.2020
Business Administration
Cerritos College
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